Operations Senior Specialist — Risk‑Aware Process Leader

City National Bank; Phoenix, Northern (AZ, KY); Hybrid; USD 54,000 - 86,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous 401(k) matching

Tuition Reimbursement

Time away benefits

Career mobility support

Employee resource groups

Job summary

City National Bank in Phoenix is seeking an Operations Senior Specialist responsible for timely and accurate execution of daily operational activities, including data entry, reporting, document management, client support, and clerical tasks. You will follow procedures to stay compliant with policies, standards, and regulations.

You will identify and resolve routine issues, escalate when needed, participate in trainings and team meetings, and support special projects while coaching others and

Qualifications

• Associate's Degree or equivalent required.
• 1-3 years of experience in bank operations, process improvement, or a similar role.
• Additional certificate programs or high school diploma acceptable per qualifications.

Responsibilities

• Identifies & resolves routine issues, using predefined procedures. Escalates when appropriate.
• Follows established guidelines, making routine and non-routine decisions, seeking assistance or approval when needed.
• Operational Processing, which may include data entry, reporting transaction processing, document management, client support, and/or clerical and administrative functions.
• Attending trainings, team meetings, and individual manager meetings for feedback, coaching, and development.
• Hosting trainings, team meetings, and direct report meetings for feedback, coaching, and development.
• Managing direct reports through metrics reporting, goal setting, and coaching.
• Supporting special projects as assigned

Skills

Attention to detail

Communication skills

Task prioritization

Teamwork

Risk awareness

Education

Associate's Degree

Associate’s Degree/Certificate Program

High School Diploma

Job description

City National Bank in Phoenix is seeking an Operations Senior Specialist responsible for timely and accurate execution of daily operational activities, including data entry, reporting, document management, client support, and clerical tasks. You will follow procedures to stay compliant with policies, standards, and regulations.

You will identify and resolve routine issues, escalate when needed, participate in trainings and team meetings, and support special projects while coaching others and