Senior Banking Operations Manager - Banking Operations Support

Western Alliance Bank; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank in CityScape is seeking a Senior Banking Operations Manager to lead operations teams and ensure client experience and performance. You will drive the team charter, develop talent, oversee risk controls, and guide enterprise projects through to completion.

You will mentor leaders, ensure regulatory compliance, monitor vendors, and push process improvements while maintaining strong governance and operational discipline.

Qualifications

• 7+ years of experience in Banking Operations or similar field.
• Bachelor’s degree or equivalent experience required.
• Leadership experience in a matrixed organization.
• Advanced knowledge of banking operations, deposits, treasury, and related services.
• Strong understanding of regulatory, risk and legal obligations.
• Experience with tax reporting, audits and governance.
• Excellent written and verbal communication with executives.

Responsibilities

• Oversee operations team(s) and ensure client experience and performance.
• Develop team charter/responsibilities aligned with growth.
• Coach leaders in prioritization and timely execution.
• Provide risk oversight and implement policy changes.
• Monitor vendor performance and incident escalation.
• Drive process improvements and support transformation initiatives.

Skills

Banking Operations

Leadership

Regulatory Compliance

Risk Management

Vendor Management

Project Management

Communication Skills

Education

Bachelor's degree

Job description

Job Title:

Senior Banking Operations Manager - Banking Operations Support

Location:

CityScape

What you’ll do:

As a Senior Banking Operations Manager, you’ll oversee operations team(s) and ensure that the client experience is a key deliverable as well as overall performance. You will further the development of the team’s charter/responsibilities, consistent with the growth of the overall organization, and develop the talent and bench strength to support growth and complexity. You’ll coach leaders in work priority, ensuring critical timeframes and process/controls are effectively met. In tandem, you’ll work with the respective operational transformation teams and contribute to process and product change and the required resources needed to implement and support these initiatives successfully. In this role, you’ll also provide risk oversight and risk mitigation by revising and implementing policy and procedural change, while maintaining proactive vendor operational/system monitoring, incident escalation protocol, business continuity planning and testing, and ensuring the teams remain informed and engaged. You’ll work to consistently meet operational goals developed with business partners and to successfully monitor bank and vendor performance on behalf of both our clients and the bank’s needs while managing ongoing operating transformation.

• Lead and hold the team accountable for qualitative and quantitative results, adherence to policy and procedures, and proper documentation and recordkeeping. Monitor and report service level standards, notable trends, and other KPI’s. Ensure accuracy of data sources and execute data-driven changes to drive performance.
• Ensure 1st line of defense “FLOD” quality and risk controls are met and that regulatory and applicable industry/clearinghouse requirements are met. Act as point of contact with Audit, Sox and Compliance.
• Provide technical and operational support and expertise on enterprise projects for internal partners. Execute adequate escalation for issues.
• Pursue improvements in our operating efficiency, ability to scale, and team capabilities while ensuring expense control. Keep abreast of new technologies and applications and their implications for the assigned area.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you’ll need:

• 7+ years of related experience in Banking Operations, Deposit Operations or similar field.
• Bachelor’s degree or equivalent experience required.
• Previous leadership experience required; with proven success managing in a highly matrixed organization.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory, risk and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and experience in unclaimed property processing, IRS Tax Reporting & Withholding, Project and Audit Management.
• Advanced knowledge in designing, creating, and operational governance.
• Advanced speaking and writing communication skills with a proven ability to communicate effectively with executives various stakeholders
• Travel less than 10%

Benefits you’ll love:

We offer all the important things you’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation