Operations & Scheduling Coordinator

Feldco Factory Direct; Des Plaines (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401 K

Paid Time Off

Job summary

Feldco Factory Direct is seeking an Operations Specialist in Des Plaines, IL. This role involves scheduling appointments, addressing customer concerns, and maintaining accounts. Ideal candidates will have excellent communication skills and one year of customer service experience.

We offer competitive benefits including medical, dental, vision, and 401 K, along with a supportive team environment focused on growth and professionalism.

Qualifications

• One year of customer service experience.
• Must pass background check and drug screen.
• Home improvement/construction industry experience preferred but not necessary.

Responsibilities

• Scheduling service, measurement and installation appointments.
• Resolve product or service concerns by clarifying customer’s issues.
• Open and maintain customer accounts and update I.T. system.
• Contribute to team results by working closely with field staff and other departments.
• Receive, assemble, file, and organize job packets.
• Complete necessary paperwork and data entry to process permits and purchasing.
• Process on-order and completion payments for services and contracts.
• Notify Installation Companies of daily work and customer expectations.

Skills

Customer service experience

Problem solving capabilities

Excellent communication skills

Ability to multitask

Team player

Job description

Feldco Factory Direct is seeking an Operations Specialist in Des Plaines, IL. This role involves scheduling appointments, addressing customer concerns, and maintaining accounts. Ideal candidates will have excellent communication skills and one year of customer service experience.

We offer competitive benefits including medical, dental, vision, and 401 K, along with a supportive team environment focused on growth and professionalism.