Operations Manager

Feldco Factory Direct; Rockford (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading home renewal company is seeking a motivated Operations Manager for their Rockford office to oversee scheduling, measuring, and the installation of windows, siding, and doors. The ideal candidate will have at least 2 years of management experience in the home improvement industry, be detail-oriented, and possess excellent problem-solving skills. This role also encompasses recruiting and managing a small team, ensuring customer satisfaction, and maintaining operational efficiency.

Qualifications

• 2+ years of management experience in the home improvement or construction industry is required.
• Must be detail-oriented, organized, and efficient with no tolerance for errors.
• Strong problem-solving skills necessary for installations and service calls.

Responsibilities

• Manage operations to maximize profitability and ensure product quality.
• Recruit, manage, and train a team of 4-6 individuals.
• Establish schedules for technicians and installation companies.
• Handle escalated issues quickly and effectively.
• Complete installer payables on a weekly basis.

Skills

Problem solving skills

Detailed oriented

Organized

Management experience

Job description

Feldco is a leading home renewal company specializing in delighting our customers through our products: windows, siding, and doors.

Job Description

Feldco, the #1 Window and Door Company in America (recognized by Window and Door Magazine), is looking for a motivated, organized and entrepreneurially driven individual to run the Operations department of our Rockford office. The Operations Department is responsible for the scheduling, measuring, purchasing, installation and service of windows, siding, and doors. The details within these responsibilities are critical to the quality in Feldco’s operation process. This position will require the ability to effectively manage these duties while also delivering outstanding customer service.

Position Responsibilities

• Manage operations in order to maximize profitability, ensure product quality and delight our customers.
• Recruit, manage and train a staff of 4-6 individuals.
• Responsible for delivering results in accordance with metrics outlined: on-time, service free, customer delight, etc.
• Establish schedules for measure technicians and installation companies to ensure maximum productivity levels are met.
• Create and maintain a customer focused environment.
• Handle escalated issues with a high sense of urgency and attention to detail.
• Responsible for completing installer payables on a weekly basis.
• Onboard additional installation companies as business need arises.

Qualifications

• Home improvement and construction industry experience required.
• At least 2+ years of prior management experience.
• Detailed oriented, organized and efficient. No tolerance for errors or oversights.
• Problem solving skills necessary to diagnose, implement and complete installations and service calls which result in total customer delight.

Additional Information

All your information will be kept confidential according to EEO guidelines.