Operations Scheduler II

Oates Energy; Jacksonville (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Spot On Bonus

Medical Plan

Dental Coverage

Vision Coverage

Life Insurance

401(k) plan

Paid time off

Holidays

Job summary

Oates Energy, Inc. is seeking an Operations Scheduler II to streamline daily scheduling within our Customer Service group.

You will act as the central hub for coordinating client appointments and service requests, ensuring on-time delivery and smooth interactions across internal teams and client contacts. The ideal candidate has 1–3 years in scheduling or operations coordination, excellent organizational and communication skills, and a proactive approach to solving complex scheduling challenges.

Qualifications

• 1-3 years in scheduling, operations, or customer service coordination.
• Proficient in appointment scheduling systems and calendar management.
• Strong organizational skills with attention to detail and time management.
• Excellent verbal and written communication across stakeholders.
• Ability to prioritize tasks in a dynamic environment and adapt to changing demands.

Responsibilities

• Oversee daily scheduling calendars to maximize resource utilization and minimize conflicts.
• Serve as main liaison between service units and clients to verify appointments and respond to questions.
• Track KPIs to identify workflow bottlenecks and implement productivity improvements.
• Maintain precise logs of scheduled events, client preferences, and service histories in the database.
• Collaborate with department leaders to forecast staffing needs and adjust rosters.
• Address scheduling issues and urgent conflicts to ensure uninterrupted service delivery.

Skills

Scheduling

Operations coordination

Calendar management

Communication

Time management

Customer service

Tools

Scheduling software

Job description

For over two decades, Oates Energy, Inc. has built a trusted reputation for delivering truly customized utility billing and submetering. Our track record of excellence includes long-standing partnerships with property owners and managers of multifamily communities and commercial properties nationwide. With a focus on collaboration, reliability, and flexibility, we’ve consistently achieved high customer satisfaction by providing customized utility billing and submetering services tailored to the unique needs of each client.

We are looking for a committed Operations Scheduler II to lead and refine daily operational processes within our Customer Service department. Acting as the central hub for coordination, this position guarantees that all client appointments and service requests are handled with maximum efficiency, directly advancing the company's strategic goals. The perfect candidate will exhibit a proactive approach, uphold exceptional service standards, and thrive when managing intricate logistical hurdles. This role is vital for maintaining steady workflow, reducing operational delays, and providing a smooth experience for both internal departments and external customers.

• Full-spectrum health insurance covering medical, dental, and vision care.
  
• Generous vacation time and paid holiday entitlements.
  
• Retirement investment plans featuring employer matching contributions.
  
• Access to ongoing professional growth opportunities and specialized training.
  
• Flexible work options, including remote or hybrid schedules where feasible.
  
• Robust wellness initiatives and comprehensive employee support services.
  

Responsibilities

• Oversee daily scheduling calendars to maximize resource utilization and prevent booking conflicts.
  
• Act as the main point of contact between service units and clients to verify appointments, manage modifications, and respond to questions.
  
• Track key performance indicators to spot workflow bottlenecks and deploy tactics that boost overall productivity.
  
• Keep precise logs of scheduled events, client preferences, and service histories within the management database.
  
• Partner with department leaders to predict staffing requirements and modify rosters in response to varying demand levels.
  
• Quickly address scheduling errors and urgent conflicts to guarantee uninterrupted service delivery.
  

Requirements

• One to three years of prior experience in scheduling, operations, or customer service coordination.
  
• Proficiency in appointment scheduling systems and calendar management applications.
  
• Superior organizational skills, defined by careful attention to detail and efficient time management.
  
• Outstanding verbal and written communication abilities for engaging with a wide range of stakeholders.
  
• Capacity to prioritize tasks in a dynamic environment and adjust to shifting operational demands.
  
• A customer-focused attitude dedicated to resolving issues with professionalism and speed.
  

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave