Payment Processing Clerk

Oates Energy; Jacksonville (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off and holidays

Retirement savings plan with employer匹

Professional development and training

Job summary

Oates Energy, Inc. is seeking a Payment Processing Clerk to manage customer payments and ensure accurate, timely billing operations. The role supports energy and utilities services with strong attention to detail and regulatory compliance.

The ideal candidate will handle multiple payment methods, perform daily reconciliations, and work with customer service to resolve disputes while contributing to periodic financial reporting and process improvements.

Qualifications

• Possess 1–3 years of hands-on experience in payment processing or accounting.
• Demonstrate advanced competence with payment platforms and standard office software.
• Excellent written and verbal communication with clients and internal partners.

Responsibilities

• Manage full lifecycle of customer payments (checks, wires, credit cards) with precise data entry.
• Daily reconciliation of payment batches against bank statements and ledgers.
• Monitor overdue accounts and initiate communications per protocol.
• Maintain thorough documentation for audits and regulatory compliance.
• Collaborate with customer service to resolve billing questions and disputes.
• Produce periodic financial reports on payments, receivables, and performance metrics.

Skills

Attention to detail

Organizational skills

Communication skills

Autonomous work

Payment domain knowledge

Tools

Payment processing platforms

Office productivity software

Job description

For over two decades, Oates Energy, Inc. has built a trusted reputation for delivering truly customized utility billing and submetering. Our track record of excellence includes long-standing partnerships with property owners and managers of multifamily communities and commercial properties nationwide. With a focus on collaboration, reliability, and flexibility, we’ve consistently achieved high customer satisfaction by providing customized utility billing and submetering services tailored to the unique needs of each client.

We are looking for a committed Payment Processing Clerk to become a vital part of our Energy and Utilities team. In this crucial position, the right individual will oversee the precise and prompt management of financial transactions, guaranteeing smooth billing operations that underpin our essential infrastructure services. This role is fundamental to preserving the fiscal stability of our utility functions, demanding a professional capable of navigating intricate payment systems with exactitude while adhering to the rigorous standards characteristic of the energy sector.

Responsibilities

• Manage the complete lifecycle of customer payments, encompassing checks, wire transfers, and credit card charges, while ensuring all data is recorded with precision in our financial databases.
  
• Perform daily reconciliation of payment batches against bank statements and internal ledgers to detect and rectify any variances immediately.
  
• Track account statuses to identify overdue balances and trigger necessary communication steps in accordance with established company protocols.
  
• Keep thorough and organized documentation of all financial interactions to ensure full compliance with internal audit standards and regulatory mandates.
  
• Partner closely with the customer service department to handle billing questions and resolve payment disputes in a timely and effective manner.
  
• Produce periodic financial reports detailing payment throughput, outstanding receivables, and collection performance metrics for executive review.
  

Requirements

• Possess at least 1 to 3 years of hands-on experience in payment processing, accounting, or a comparable administrative capacity.
  
• Demonstrate advanced competence with payment processing platforms and standard office productivity software.
  
• Exhibit exceptional attention to detail and the ability to handle confidential financial data with the utmost integrity.
  
• Show strong organizational capabilities and the capacity to manage high-volume transaction streams within strict deadlines.
  
• Possess superior written and verbal communication skills to engage professionally with clients and internal partners.
  
• Be capable of working autonomously and adjusting quickly to the evolving operational demands of the Energy and Utilities industry.
  
• Comprehensive health, dental, and vision insurance coverage.
  
• Competitive salary with performance-based bonus opportunities.
  
• Paid time off and company holidays.
  
• Retirement savings plan with employer matching contributions.
  
• Professional development and training allowances.
  
• Flexible work arrangements where operationally feasible.
  
• Employee assistance programs and wellness initiatives.