Customer Care Temporary Clerk

Oates Energy; United States; On-site; USD 64,000 - 81,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

PTO

Holidays

401(k) plan

Tuition reimbursement

Job summary

Oates Energy, Inc. is seeking a Customer Care Temporary Clerk to act as the first point of contact with customers via phone, email, or chat, handling inquiries with courtesy and empathy in a fast-paced environment.

You will document interactions in CRM, resolve routine issues, and collaborate with teams to improve service levels, while maintaining professionalism and adherence to SLAs and company policies.

Qualifications

• 1–3 years of customer-facing experience.
• Strong communication skills.
• Familiarity with CRM software and office tools.

Responsibilities

• Act as the first point of contact for customers via phone, email, or chat.
• Investigate and resolve customer issues regarding products, services, or account status.
• Document all customer interactions accurately within internal systems.
• Collaborate with team members to streamline service processes.
• Adhere to SLAs and company policies while maintaining professionalism.

Skills

Customer service

CRM software

Verbal & written communication

Empathy

Tools

MS Office

Job description

For over two decades, Oates Energy, Inc. has built a trusted reputation for delivering truly customized utility billing and submetering. Our track record of excellence includes long-standing partnerships with property owners and managers of multifamily communities and commercial properties nationwide. With a focus on collaboration, reliability, and flexibility, we’ve consistently achieved high customer satisfaction by providing customized utility billing and submetering services tailored to the unique needs of each client.

We are seeking a dedicated and service-oriented individual to fill the role of Customer Care Temporary Clerk within the Customer Service sector. This position is pivotal in ensuring seamless communication between our organization and its clientele, delivering prompt and professional assistance to resolve inquiries and address concerns. The ideal candidate will serve as the primary point of contact, upholding our commitment to excellence while managing a high volume of interactions with efficiency and empathy. This temporary role offers a dynamic environment where strong interpersonal abilities and a solution-focused mindset are essential for maintaining high customer satisfaction levels.

Responsibilities

• Act as the first point of contact for customers, responding to inquiries via phone, email, or chat in a timely and courteous manner.
• Investigate and resolve customer issues regarding products, services, or account status, escalating complex matters to appropriate departments when necessary.
• Document all customer interactions accurately within internal systems to ensure a comprehensive record of service history.
• Collaborate with team members to streamline service processes and enhance the overall customer experience.
• Adhere to established service level agreements (SLAs) and company policies while maintaining a positive and professional demeanor.
• Provide feedback on recurring customer issues to help identify areas for operational improvement.

Requirements

• Proven work experience of 1-3 years in a customer-facing role or related field.
• Demonstrated proficiency in delivering high-quality customer service and managing client relationships effectively.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to remain calm and composed when handling difficult situations or upset customers.
• Familiarity with customer relationship management (CRM) software and standard office productivity tools.
• A flexible schedule to accommodate temporary assignment needs and potential peak volume periods.
• Compensation range for this position is $$31 - $39 /hour, reflecting the required skill set and experience level.

This position is eligible for the following benefits:

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave