Call Center Representative

Oates Energy; United States; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous paid time off

Paid holidays

Professional development resources

Tuition reimbursement

Employer matching retirement plan

Job summary

Oates Energy, Inc. is seeking a motivated Call Center Representative to serve as the primary contact for clients, handling utility billing and account inquiries with accuracy and professionalism.

You will log interactions, update records, and coordinate with internal teams to resolve issues, while maintaining data integrity and ensuring exceptional service delivery. The ideal candidate has 1–3 years of call center or customer service experience, strong verbal communication, and the ability to

Qualifications

• 1–3 years of call center or general customer service experience.
• Proficiency with call center platforms and standard office software.
• Strong verbal communication and professional demeanor.
• Flexible to work evenings and weekends; able to handle demanding customers.
• High school diploma or equivalent; certifications are a plus.

Responsibilities

• Handle a high volume of inbound and outbound calls regarding billing schedules and account status.
• Log interactions, update customer records, and track issue resolution.
• Access utility databases to provide information on rates, outages, and maintenance.
• De-escalate tense situations with empathetic problem-solving.
• Collaborate with internal departments to resolve billing discrepancies.
• Adhere to company policies, safety standards, and regulatory requirements.
• Maintain detailed records to ensure data integrity and service continuity.

Skills

Call center experience

Customer service

Verbal communication

Problem solving

Professional demeanor

Flexibility

Education

High school diploma

Customer service certifications

Utility management certifications

Tools

Call center software

Office productivity software

Job description

For over two decades, Oates Energy, Inc. has built a trusted reputation for delivering truly customized utility billing and submetering. Our track record of excellence includes long-standing partnerships with property owners and managers of multifamily communities and commercial properties nationwide. With a focus on collaboration, reliability, and flexibility, we’ve consistently achieved high customer satisfaction by providing customized utility billing and submetering services tailored to the unique needs of each client.

We are actively seeking a motivated Call Center Representative to join our dynamic team within the Energy and Utilities sector. In this pivotal role, you will serve as the primary point of contact for our clients, delivering exceptional support while managing queries related to utility accounts and energy services. This position is crucial for building enduring client relationships and enhancing performance across our support channels. The ideal candidate will possess a strong foundation in call center operations and a steadfast commitment to resolving customer needs with accuracy and professionalism.

Responsibilities

• Manage a high volume of inbound and outbound calls, addressing client inquiries regarding billing schedules, service status, and account administration.
• Utilize specialized call center platforms to log interactions, update customer records, and track the status of issue resolution.
• Access complex utility databases to provide accurate information on energy rates, power outages, and planned maintenance schedules.
• De-escalate tense situations through strategic communication techniques and empathetic problem-solving strategies.
• Collaborate with internal departments to escape technical issues or billing discrepancies for immediate rectification.
• Adhere strictly to all company policies, safety protocols, and industry-specific regulatory compliance standards.
• Maintain detailed and organized records of all client interactions to ensure data integrity and uninterrupted service delivery.

Requirements

• Possess one to three years of prior experience in a call center or general customer service environment.
• Demonstrate proficiency in using call center management tools and standard office productivity software.
• Exhibit superior verbal communication skills, capable of articulating complex information clearly and concisely.
• Show considerable patience, adaptability, and resilience when navigating difficult or challenging customer scenarios.
• Maintain a professional demeanor and a proactive, solution-oriented mindset in all work situations.
• Be available to work flexible shifts, including evenings and weekends, to satisfy operational requirements.
• Hold a high school diploma or equivalent; certifications in customer service or utility management are a plus.
• A competitive salary package tailored to the candidate's experience level.
• Extensive health, dental, and vision insurance plans.
• Generous paid time off and paid holiday observance.
• Access to professional development resources and clear pathways for career growth.
• Comprehensive employee assistance programs and wellness initiatives.
• Retirement savings plans featuring employer matching contributions.
• Tuition reimbursement and support for industry certifications.