Remote Operations Scheduler II: Optimizing Appointments

Oates Energy; Jacksonville (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Spot On Bonus

Medical Plan

Dental Coverage

Vision Coverage

Life Insurance

401(k) plan

Paid time off

Holidays

Job summary

Oates Energy, Inc. is seeking an Operations Scheduler II to streamline daily scheduling within our Customer Service group.

You will act as the central hub for coordinating client appointments and service requests, ensuring on-time delivery and smooth interactions across internal teams and client contacts. The ideal candidate has 1–3 years in scheduling or operations coordination, excellent organizational and communication skills, and a proactive approach to solving complex scheduling challenges.

Qualifications

• 1-3 years in scheduling, operations, or customer service coordination.
• Proficient in appointment scheduling systems and calendar management.
• Strong organizational skills with attention to detail and time management.
• Excellent verbal and written communication across stakeholders.
• Ability to prioritize tasks in a dynamic environment and adapt to changing demands.

Responsibilities

• Oversee daily scheduling calendars to maximize resource utilization and minimize conflicts.
• Serve as main liaison between service units and clients to verify appointments and respond to questions.
• Track KPIs to identify workflow bottlenecks and implement productivity improvements.
• Maintain precise logs of scheduled events, client preferences, and service histories in the database.
• Collaborate with department leaders to forecast staffing needs and adjust rosters.
• Address scheduling issues and urgent conflicts to ensure uninterrupted service delivery.

Skills

Scheduling

Operations coordination

Calendar management

Communication

Time management

Customer service

Tools

Scheduling software

Job description

Oates Energy, Inc. is seeking an Operations Scheduler II to streamline daily scheduling within our Customer Service group.

You will act as the central hub for coordinating client appointments and service requests, ensuring on-time delivery and smooth interactions across internal teams and client contacts. The ideal candidate has 1–3 years in scheduling or operations coordination, excellent organizational and communication skills, and a proactive approach to solving complex scheduling challenges.