Customer Service Representative

Oates Energy; Jacksonville (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Collaborative culture

Meaningful work

Competitive salary & benefits

Job summary

Oates Energy, Inc. is seeking a Customer Service Representative to assist customers with account, billing, payment, and service questions in a fully remote role.

The ideal candidate is professional, patient, organized, and comfortable communicating by phone, email, and digital channels, with strong listening and problem-solving skills to ensure accurate, timely resolutions.

Qualifications

• Excellent written and verbal communication skills.
• Strong listening and problem-solving abilities.
• Professional and customer-focused approach.
• Proficiency with Microsoft Office Suite.
• Ability to manage multiple customer requests and priorities.
• Comfortable using computers, email, and web-based applications.

Responsibilities

• Respond to customer inquiries by phone, email, and other approved communication channels.
• Assist customers with billing, account, payment, and service-related questions.
• Review customer account information and provide accurate responses.
• Research customer concerns and work toward timely resolutions.
• Explain account information, billing details, and applicable procedures clearly.
• Document customer interactions and account updates accurately.
• Process customer requests and account changes according to established procedures.
• Identify billing or account discrepancies and route issues to the appropriate internal team.
• Follow up on open customer issues and service requests.
• Maintain professional and courteous communication with customers.
• Work with billing, operations, and other internal teams to resolve customer concerns.

Skills

Communication skills

Problem solving

Attention to detail

Multi-tasking

Remote work ability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

For over two decades, Oates Energy, Inc. has built a trusted reputation for delivering truly customized utility billing and submetering. Our track record of excellence includes long-standing partnerships with property owners and managers of multifamily communities and commercial properties nationwide. With a focus on collaboration, reliability, and flexibility, we’ve consistently achieved high customer satisfaction by providing customized utility billing and submetering services tailored to the unique needs of each client.

Oates Energy is a fast-growing provider of utility submetering and billing solutions for residential and commercial properties. We help property owners recover utility costs efficiently through innovative technology, accurate billing practices, and exceptional customer support. As we continue to expand, we are seeking a customer-focused Customer Service Representative to join our remote operations team.

Position Overview

The Customer Service Representative is responsible for assisting customers and residents with account, billing, payment, and service-related questions. This role serves as an important point of contact between Oates Energy and the customers we support.

The ideal candidate is professional, patient, organized, and comfortable communicating with customers by phone, email, and other digital channels. The ability to listen carefully, identify customer needs, and provide accurate information is essential.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other approved communication channels
  
• Assist customers with billing, account, payment, and service-related questions
  
• Review customer account information and provide accurate responses
  
• Research customer concerns and work toward timely resolutions
  
• Explain account information, billing details, and applicable procedures clearly
  
• Document customer interactions and account updates accurately
  
• Process customer requests and account changes according to established procedures
  
• Identify billing or account discrepancies and route issues to the appropriate internal team
  
• Follow up on open customer issues and service requests
  
• Maintain professional and courteous communication with customers
  
• Work with billing, operations, and other internal teams to resolve customer concerns
  
• Protect customer information and follow company privacy and data-handling procedures
  
• Meet established service, quality, and response-time expectations
  
• Assist with other customer-service and administrative responsibilities as assigned
  

Qualifications

• Previous experience in customer service, call center, administration, billing, or a related field preferred
  
• Excellent written and verbal communication skills
  
• Strong listening and problem-solving abilities
  
• Professional and customer-focused approach
  
• Comfortable using computers, email, and web-based applications
  
• Proficiency with Microsoft Office Suite preferred
  
• Strong attention to detail and organizational skills
  
• Ability to manage multiple customer requests and priorities
  
• Ability to work independently in a remote environment
  
• Reliable internet connection and appropriate workspace for remote work
  
• Experience with billing, utility services, property management, or account-support systems is a plus
  
• High school diploma or equivalent preferred
  

What We Offer

• Competitive salary and benefits package
  
• Fully remote work environment
  
• Growth opportunities within a rapidly expanding company
  
• Collaborative team culture focused on innovation and customer success
  
• Meaningful work supporting utility efficiency and cost recovery