Operations/Safety Manager

Transdev North America; Bridgeport (CT); On-site; USD 74,000 - 86,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days (8 standard and 4 floating)

401(k) retirement plan

Medical, dental, and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America is looking for an Operations and Safety Manager in Bridgeport, CT. This role involves assisting the General Manager with daily operations oversight, focusing on safety, training, and compliance. The ideal candidate will have three years of supervisory experience in transit, possess a National Safety Council Defensive Driving certification, and be skilled in effective task prioritization. The position offers a salary range of $74,000-$86,000 and includes several benefits such as vacation and retirement plans.

Qualifications

• Three years’ experience in paratransit operations preferred.
• National Safety Council Defensive Driving Instructor certification or similar.
• Ability to work extended hours, including weekends.

Responsibilities

• Assist the General Manager in daily operations oversight.
• Administer driver hiring and compliance process.
• Focus on safety and customer complaint resolution.
• Monitor operations activities and provide analytical reports.

Skills

Knowledge of regulatory requirements

Computer literacy (Microsoft Office)

Time management

Interpersonal skills

Safety compliance

Job description

About The Position

Become a part of our Transdev team as an Operations and Safety Manager in Bridgeport, CT. This position assists the General Manager in supervising daily operations, monitoring employee performance, overseeing the safety and training department, identifying safety issues, and addressing operational needs. We hire individuals who make safety and customer service their top priorities. We are looking for you if you have the drive, confidence, and determination to succeed! Salary range: $74,000-86,000.

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating)
• 401(k) retirement plan
• Medical, dental, and vision
• Life insurance
• Short‑term disability
• Voluntary long‑term disability

Operations and Safety Manager's Major Responsibilities

• Assist the General Manager in the day‑to‑day operational oversight of location operations, including safety, human resources, and finance.
• Administer driver hiring and compliance process (interviews, selections, applications, criminal background checks).
• Participate directly in hiring, developing, and disciplining drivers and staff.
• Focus on safety, accidents, and customer complaint resolution.
• Provide reports and analyses, including safety trends; develop cost‑saving recommendations; perform other duties and projects as assigned.
• Assume first‑line supervision of location employees; ensure company policies and procedures are followed.
• Monitor and evaluate operations activities, including vehicle on‑time statistics, missed runs, customer complaint data, accident data, road call data, and other operations‑related functions.
• Provide direction and guidance to location trainers; develop and monitor classroom training content to ensure compliance; teach classes and schedule re‑certification and retraining.
• Assist drivers and attendants with passenger management and safety‑related issues.
• Perform all other duties as assigned and may assist with other areas based on location needs.

Operations/Safety Manager Requirements

• Three years’ experience in paratransit operations is preferred.
• Three years of transit supervisory experience.
• National Safety Council Defensive Driving Instructor certification or similar safety certification.
• Knowledge of regulatory requirements for demand response transportation services (FTA, DOT, ADA, Drug & Alcohol, DOJ Title VI, State DOT regulations).
• Computer literate with working knowledge of Microsoft Office.
• Ability to prioritize tasks effectively and manage time effectively.
• Ability to interact appropriately with employees at all levels, including drivers, customers, senior management, client representatives, union officials, and the public.
• Work extended hours, including weekends and holidays, if needed.
• Demonstrate regular and consistent attendance and punctuality.
• Subject to DOT drug testing; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Drug‑free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future.
• Successfully pass a pre‑employment drug screen.

About Transdev

Based near Chicago, Transdev is North America’s largest private‑sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. We are committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants.