Operations Risk & Quality Assurance Lead

Burke & Herbert Bank & Trust; Moorefield (WV); On-site; USD 70,000 - 120,000; Full time

Job summary

Burke & Herbert Bank & Trust seeks an Operations Risk Manager to strengthen the bank's first line of defense across Operations. You will lead the Quality Assurance team, coordinate risk assessments, and develop monitoring frameworks to identify trends and improve control effectiveness.

You will partner with Compliance, Internal Audit, and Enterprise Risk Management to ensure governance and regulatory alignment while fostering a culture of risk awareness and continuous improvement across the

Qualifications

• Bachelor's degree or higher in business administration, finance, or related field.
• Minimum of 3 years' experience in data collection, quality assurance, auditing, or similar role.
• At least 3 years of experience managing staff.

Responsibilities

• Develop and manage the First Line of Defense operational risk framework across Operations.
• Lead the Quality Assurance team responsible for transaction reviews and monitoring activities.
• Coordinate Operational Risk Assessments, Risk and Control Self-Assessments (RCSAs), and control documentation across Operations functions.
• Monitor operational risk metrics, KPIs, and emerging risk trends to drive remediation.
• Partner with department leaders to identify control deficiencies and implement sustainable solutions.
• Ensure procedures and controls comply with regulatory requirements and Bank policies.
• Support audits, regulatory examinations, and compliance reviews with well-prepared documentation.

Skills

Leadership

Risk management

Quality assurance

Regulatory compliance

Data analysis

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in business administration or finance

Job description

Burke & Herbert Bank & Trust seeks an Operations Risk Manager to strengthen the bank's first line of defense across Operations. You will lead the Quality Assurance team, coordinate risk assessments, and develop monitoring frameworks to identify trends and improve control effectiveness.

You will partner with Compliance, Internal Audit, and Enterprise Risk Management to ensure governance and regulatory alignment while fostering a culture of risk awareness and continuous improvement across the