Operations Risk & Quality Assurance Lead

Burke & Herbert Bank; Camp Hill, Northern (Cumberland County, KY); Hybrid; USD 62,000 - 94,000; Full time

Job summary

Burke & Herbert Bank in Camp Hill, PA seeks an Operations Risk Manager to strengthen the bank's first line of defense, ensuring risk identification, monitoring, control execution, and regulatory reporting across Operations.

The role leads the Quality Assurance function, coordinates risk assessments, and develops monitoring frameworks. Collaboration with Compliance, Internal Audit, and ERM is essential for governance and process improvement.

Qualifications

• Bachelor’s degree or above in business administration, finance, or a related field.
• Minimum of 3 years’ experience in data collection, quality assurance, auditing, or a similar role.
• At least 3 years of experience managing staff, including evaluations and training.

Responsibilities

• Develop and manage the Operations First Line of Defense risk management framework.
• Lead the Quality Assurance team responsible for transaction reviews and monitoring.
• Coordinate Operational Risk Assessments, Risk and Control Self-Assessments, and control documentation activities across Operations functions.
• Monitor operational risk metrics, key performance indicators, key risk indicators, and emerging risk trends.
• Oversee issue management activities, including corrective action plans, remediation tracking, and validation testing.
• Partner with department leaders to identify control deficiencies and implement sustainable solutions.
• Prepare executive-level reporting on operational risk trends, quality assurance results, regulatory reporting metrics, and control effectiveness.
• Collaborate with Enterprise Risk Management, Compliance, and Internal Audit to strengthen the Bank's overall risk management framework.

Skills

Data collection

Quality assurance

Auditing

People management

Training

Regulatory compliance

Process improvement

Education

Bachelor’s degree in business administration, finance, or related field

Minimum 3 years’ experience in data collection, QA, auditing, or similar role

Experience managing staff

Job description

Burke & Herbert Bank in Camp Hill, PA seeks an Operations Risk Manager to strengthen the bank's first line of defense, ensuring risk identification, monitoring, control execution, and regulatory reporting across Operations.

The role leads the Quality Assurance function, coordinates risk assessments, and develops monitoring frameworks. Collaboration with Compliance, Internal Audit, and ERM is essential for governance and process improvement.