Operations & Resident Services Support Specialist

MetroPlains Management, LLC; Bismarck, Northern (ND, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

Holidays

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

Job summary

MetroPlains Management, LLC in Bismarck, ND is seeking an Operations Support team member to assist property management site teams with phones, scheduling showings, and clerical duties in a fast-paced office. You will back up the administrative assistant, handle resident communications, certifications, and coordinating with vendors, using Outlook, Word, Excel, and Yardi.

This full-time role offers benefits including PTO, holidays, 401(k) with match, and health, dental, vision, and life insurance;

Qualifications

• Associate degree or equivalent work experience.
• Prior experience in affordable housing.
• Excellent time and change management; good multi-tasking abilities.
• Excellent communication skills, both written and verbal.
• Ability to handle sensitive and confidential information.

Responsibilities

• Answer phones in a prompt, courteous manner.
• Schedule showings and coordinate clerical tasks.
• Handle resident communications and complaint procedures.
• Complete annual recertifications and send notices for signatures.
• Process certifications and verify forms with third-party vendors.
• Navigate multiple software programs (Outlook, Word, Excel, Yardi).

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Attention to detail

Data accuracy

Time management

Education

Associate degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Yardi

Job description

MetroPlains Management, LLC in Bismarck, ND is seeking an Operations Support team member to assist property management site teams with phones, scheduling showings, and clerical duties in a fast-paced office. You will back up the administrative assistant, handle resident communications, certifications, and coordinating with vendors, using Outlook, Word, Excel, and Yardi.

This full-time role offers benefits including PTO, holidays, 401(k) with match, and health, dental, vision, and life insurance;