Operations Support

MetroPlains Management, LLC; Bismarck (ND); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

12 paid holidays

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Job summary

MetroPlains Management, LLC is seeking an Operations Support team member to back up the administrative assistant and support site teams. You will answer phones, schedule showings, and perform clerical duties with accuracy and professionalism.

Ideal candidates have an associate degree or equivalent experience and prior affordable housing exposure, plus strong communication, time management, and multitasking skills.

Qualifications

• Associate degree or equivalent work experience.
• Prior experience in affordable housing.
• Excellent communication skills and data accuracy.

Responsibilities

• Answer phones and schedule showings with courtesy and efficiency.
• Handle resident inquiries and adhere to complaint procedures.
• Perform general office duties (mail, copying, scanning).
• Coordinate annual recertifications and verify eligibility documentation.

Skills

Customer service

Multitasking

Time management

Communication

Education

Associate degree or equivalent work experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Yardi

MML Forms

Company Intranet

Job description

Opportunity:The Operations Support team member is responsible for providing operations support to the property management site teams. This team member will be a backup to the administrative assistant and will include answering phones, scheduling showings and other clerical duties. These responsibilities will be performed in a manner consistent with the policies of MetroPlains Management.Responsibilities:Familiar with MML’s managed properties to answer questions when management is unavailable.Provide excellent customer service by answering the phone in a prompt and courteous manner.Ability to handle stressful situations in a calm, organized and effective manner.Interacts with residents and handles resident complaint procedures.General office duties include distribution of mail, copying, scanning, etc.Complete annual recertifications with current residents as required by the tax credit program.Send out recertification notices to residents or community managers to obtain signatures.Send out verification forms to third party vendors.Calculate and process all necessary documentation for certification of eligibility.Send out and obtain signed completed certifications from resident.Completes special projects for leadership team members.Ability to navigate across multiple software programs including Microsoft Outlook, Word, Excel, Yardi, MML Forms, Company Intranet; etc.Demonstrated ability to work independently, to organize work, to establish priorities, to follow defined procedures, and to follow through in the completion of tasks to meet established deadlines.Ensures agency regulation compliance and deadlines for documentation.Other duties as assigned.Education & Experience:Associate degree or equivalent work experience.Prior experience in affordable housing.Excellent time and change management skills; good multi-tasking abilities.Excellent communication skills, both written and verbal.Excellent attention to detail, problem-solving skills, and data accuracy.Ability to handle sensitive and confidential information.Valid Driver's License and insurance required.Total Compensation:Your total compensation package includes your base salary, training and development programs, career growth opportunities, and community volunteer opportunities. Full-time employees are eligible for PTO, 12 paid Holidays, 401(K) with a company match, medical, health savings account, dental, vision, life & disability, critical illness & accident insurance.All job offers are contingent on a successful background check. MetroPlains Management, LLC is an Equal Opportunity Employer.