Operations Support (63839)

MetroPlains Management, LLC; Bismarck, Northern (ND, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

Holidays

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

Job summary

MetroPlains Management, LLC in Bismarck, ND is seeking an Operations Support team member to assist property management site teams with phones, scheduling showings, and clerical duties in a fast-paced office. You will back up the administrative assistant, handle resident communications, certifications, and coordinating with vendors, using Outlook, Word, Excel, and Yardi.

This full-time role offers benefits including PTO, holidays, 401(k) with match, and health, dental, vision, and life insurance;

Qualifications

• Associate degree or equivalent work experience.
• Prior experience in affordable housing.
• Excellent time and change management; good multi-tasking abilities.
• Excellent communication skills, both written and verbal.
• Ability to handle sensitive and confidential information.

Responsibilities

• Answer phones in a prompt, courteous manner.
• Schedule showings and coordinate clerical tasks.
• Handle resident communications and complaint procedures.
• Complete annual recertifications and send notices for signatures.
• Process certifications and verify forms with third-party vendors.
• Navigate multiple software programs (Outlook, Word, Excel, Yardi).

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Attention to detail

Data accuracy

Time management

Education

Associate degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Yardi

Job description

# Operations Support (63839)Bismarck Office - Bismarck, ND 58503-2017## OverviewJob ShiftDayEducation LevelHigh SchoolTravel PercentageNoneCategoryAdmin - Clerical## Description**Opportunity:**The **Operations Support team** member is responsible for providing operations support to the property management site teams. This team member will be a backup to the administrative assistant and will include answering phones, scheduling showings and other clerical duties. These responsibilities will be performed in a manner consistent with the policies of MetroPlains Management. **Responsibilities:**1. Familiar with MML’s managed properties to answer questions when management is unavailable.2. Provide excellent customer service by answering the phone in a prompt and courteous manner.3. Ability to handle stressful situations in a calm, organized and effective manner.4. Interacts with residents and handles resident complaint procedures.5. General office duties include distribution of mail, copying, scanning, etc.6. Complete annual recertifications with current residents as required by the tax credit program.7. Send out recertification notices to residents or community managers to obtain signatures.8. Send out verification forms to third party vendors.9. Calculate and process all necessary documentation for certification of eligibility.10. Send out and obtain signed completed certifications from resident.11. Completes special projects for leadership team members.12. Ability to navigate across multiple software programs including Microsoft Outlook, Word, Excel, Yardi, MML Forms, Company Intranet; etc.13. Demonstrated ability to work independently, to organize work, to establish priorities, to follow defined procedures, and to follow through in the completion of tasks to meet established deadlines.14. Ensures agency regulation compliance and deadlines for documentation.15. Other duties as assigned.**Education & Experience:**1. Associate degree or equivalent work experience.2. Prior experience in affordable housing.3. Excellent time and change management skills; good multi-tasking abilities.4. Excellent communication skills, both written and verbal.5. Excellent attention to detail, problem-solving skills, and data accuracy.6. Ability to handle sensitive and confidential information.7. Valid Driver's License and insurance required.**Total Compensation:**Your total compensation package includes your base salary, training and development programs, career growth opportunities, and community volunteer opportunities. Full-time employees are eligible for PTO, 12 paid Holidays, 401(K) with a company match, medical, health savings account, dental, vision, life & disability, critical illness & accident insurance. All job offers are contingent on a successful background check. MetroPlains Management, LLC is an Equal Opportunity Employer.