Amusement Park General Manager — On-Site Operations Leader

Crawford Thomas Recruiting; New York (NY); On-site; USD 175,000 - 200,000; Full time

Job summary

Our client seeks a General Manager to lead park operations across Food & Beverage, rides, maintenance, guest services, and safety. You will partner with corporate leadership on growth initiatives and community engagement, ensuring regulatory compliance and exceptional guest experiences.

The role requires a hands-on leader with a track record in high-volume operations, budgeting, and staff development, working on-site in Brooklyn, with relocation open to candidates if needed.

Qualifications

• 10+ years of management experience in an amusement park and/or multi-site attractions.
• Bachelor’s degree in Hospitality, Business, or related field; Master’s preferred.
• Proven experience managing budgets, forecasts, and P&L performance.
• Strong leadership, team‑building, communication, and interpersonal skills.
• Experience managing safety, regulatory compliance, and high‑volume operations.
• Strong organizational, time‑management, decision‑making, and problem‑solving abilities.
• Comfortable using technology and computer systems to support business operations.
• Hands‑on, adaptable leadership style with the ability to work effectively under pressure.
• Ability to work long hours, nights, weekends, and holidays as required.

Responsibilities

• Oversee daily park operations, including Food & Beverage, Ride Operations, Midway Games, Park Services, EMT, Security, Retail, Photo, Arcade, and Guest Services.
• Oversee Ride Maintenance, Facility Maintenance, Project Management, and IT.
• Maintain high standards for safety, cleanliness, guest service, and regulatory compliance.
• Manage budgets, forecasts, expenses, revenue, and P&L performance; report results to the President/CEO.
• Lead recruitment, training, scheduling, performance management, career development, and team building.
• Develop and maintain staffing plans based on occupancy, business volume, and safety requirements.
• Manage vendors, contractors, subcontractors, outside services, and development projects.
• Partner with corporate leadership on sales, marketing, PR, promotions, branding, and community engagement.
• Develop annual business plans, budgets, capital plans, and long-term strategic initiatives.
• Drive attendance, revenue growth, operating calendar expansion, and overall park performance.
• Oversee loss prevention, incident documentation, liability reduction, insurance communication, and risk management.
• Ensure compliance with federal, state, and local requirements, including permits, licenses, certifications, alcohol awareness, food safety, and employee regulations.
• Identify opportunities to improve processes, technology, resources, and operational efficiency.

Skills

Leadership

Team-building

Communication

Interpersonal skills

Operations management

Safety management

Regulatory compliance

Budget management

P&L management

Problem-solving

Education

Bachelor’s degree in Hospitality or Business

Master’s degree preferred

Job description

Our client seeks a General Manager to lead park operations across Food & Beverage, rides, maintenance, guest services, and safety. You will partner with corporate leadership on growth initiatives and community engagement, ensuring regulatory compliance and exceptional guest experiences.

The role requires a hands-on leader with a track record in high-volume operations, budgeting, and staff development, working on-site in Brooklyn, with relocation open to candidates if needed.