Customer Service Representative

Paycom - ATS; Grand Island (NE); On-site; USD 23,000 - 32,000; Full time

Job summary

Paycom - ATS in Grand Island, NE is seeking a detail-oriented customer service professional to provide expert banking services. The role involves assisting bankers with product maintenance, wire services, and resolving customer issues across phone, in person, and online channels.

The position requires banking experience, strong problem-solving skills, and the ability to work in a fast-paced, rotational environment with daily operational duties.

Qualifications

• Excellent customer service skills.
• Proficient with 10-key adding machine and computer keyboard.
• Strong mathematical ability.
• Problem solving to resolve customer issues efficiently.
• Excellent time management in a team environment.
• Collaborative teamwork to achieve goals.
• Experience using Excel and Word.
• Banking experience required.

Responsibilities

• Serve as primary customer contact and resolve issues across phone, in person, email or chat.
• Access computerized financial information to answer general and account-specific questions.
• Provide online banking support including password resets and troubleshooting.
• Perform account maintenance such as issuing debit/ATM cards and updating profiles.
• Process stop payment requests and address requested changes.
• Assist with funds transfers including wires and Zelle transactions.
• Support bankers with international checks and foreign currency.
• Balance multiple accounts daily and research non-posted items.
• Ensure compliance with federal, state and company policies.

Skills

Customer service

10 key pad

Mathematics

Problem solving

Time management

Teamwork

Excel/Word

Banking experience

Job description

Job Details: Job Location: Grand Island, NE 68803, Position Type: Full Time, Salary Range: $20.00 Hourly, Provide support to internal and external customers by being an expert in banking services. Assist bankers with product maintenance and wire services. Address customer complaints and resolve problems. Handle initial intake of reports of fraud. Work in a fast paced, rotational environment with team members to complete daily operational duties, and meet the goals set by the department and financial institution.

Essential Functions:

Serve as primary customer contact and problem resolution, including the following:

• Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone, in person, email or chat sessions.
• Access computerized financial information to answer general questions as well as those related to specific accounts
• Provide customer support for online banking, including password resets and troubleshooting

Perform Requested account maintenance, including:

• Order debit and ATM cards, raise limits, etc. upon customer request
• Complete stop payment requests
• Complete address changes and other profile maintenance

Assist customers with funds transfers, including:

• Process incoming and outgoing wires
• Assist with and troubleshoot internal transfers and Zelle transactions
• Support bankers with international checks and foreign currency

Provide internal transaction support, such as

• Balance several different accounts daily
• Process returned checks
• Research and correct non-posted items
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

Comply with and have knowledge of federal, state and company policies, procedures, and regulations

Qualifications: Knowledge & Experience:

• Excellent Customer Service skills
• 10 key pad - operating 10 key on adding machine, computer keyboard, calculator
• Mathematics - using mathematics to solve problems
• Problem Solving Skills - The ability to find resolution to problems in an efficient, practical manner
• Time Management - managing one's own time and the time of others within the group.
• Teamwork -Our project lists often require that people work together to accomplish a common goal.
• Experience using Excel and Word software
• Banking Experience required.

Status/Standard Schedule:

Hourly - Fulltime position working Monday through Friday and rotating Saturdays.