Operations Representative

Traffic Tech Inc.; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Casual dress code

Medical, Dental & Vision insurance

Life/AD&D Insurance and Long-Term Disb

401(k) with company matching

Dynamic work environment

Career development opportunities

Can-do culture

Job summary

Traffic Tech Inc. in Chicago is seeking an Operations Representative to support day-to-day transportation operations. You will manage shipments, coordinate with LTL and TL carriers, and maintain strong relationships with customers and vendors to ensure smooth execution and exceptional service.

The role requires a High School Diploma and 2+ years in customer operations within logistics or supply chain. A proactive, energetic team player who communicates professionally will thrive.

Qualifications

• Must have strong problem-solving abilities and multitasking skills.
• Detail-oriented with excellent organizational habits.
• Professional email and phone etiquette are essential for daily operations.
• Outgoing personality, high energy and flexibility support a busy logistics environment.
• Team player who collaborates with Sales and Operations to meet customer needs.

Responsibilities

• Manage daily transportation operations including load building, dispatching, tracking, and scheduling shipments.
• Coordinate and track shipments from pickup to delivery.
• Communicate with carriers, shippers, and consignees to ensure smooth operations.
• Negotiate rates and book freight with carriers.
• Maintain strong relationships with customers and vendors.
• Ensure all required shipping documentation is accurately prepared.
• Collaborate with sales and operations teams to support customer needs.
• Follow standard operating procedures and maintain timely communication.

Skills

Problem-solving

Multitasking

Detail orientation

Professional communication

Education

High School Diploma

Job description

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving - literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico, and China, the company offers progressive and efficient solutions for moving freight by land, sea, and air.

Our platform, corporate culture, and "hardest working Team in transport" have made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient, and cost-effective solutions available.

Your Part in It:

Working out of our Chicago office, we are looking for our next Operations Representative. In this role, you will support the day-to-day transportation operations by managing shipments, coordinating with LTL and TL carriers, and maintaining strong relationships with vendors and customers. You’ll collaborate closely with the sales and operations teams to ensure smooth execution and exceptional service.

OPERATIONS REPRESENTATIVE

What the Job Entails:

• Manage daily transportation operations including load building, dispatching, tracking, and scheduling shipments
• Coordinate and track shipments from pickup to delivery
• Communicate with carriers, shippers, and consignees to ensure smooth operations
• Negotiate rates and book freight with carriers
• Maintain a basic understanding of TL freight
• Create and maintain strong relationships with customers and vendors
• Ensure all required shipping documentation is accurately prepared
• Maintain effective and professional communication both internally and externally in a timely manner
• Collaborate with sales and operations teams to support customer needs
• Adhere to and follow all standard operating procedures

What We Are Looking For:

• High School Diploma required
• 2+ years of experience in customer operations within the logistics or supply chain industry
• Food & Beverage experience preferred
• Strong problem-solving and multi-tasking skills
• Detail-oriented with excellent organizational habits
• Professional email and phone etiquette
• Outgoing personality, high energy, and flexibility
• Positive attitude with a desire to work hard
• Strong team player

What We Offer:

• Career development and advancement opportunities
• Casual dress code
• Full benefit options including Medical, Dental & Vision
• Life/AD&D Insurance and Long-Term Disability
• 401(k) with company matching
• Dynamic work environment and 'can-do' culture