Operations Team Lead - Extended

Stevens Transport; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Stevens Transport is seeking an Operations Manager to oversee all logistics activity within a defined market. You will lead the operations team, coordinate daily freight movements, and balance priorities across capacity, demand, and performance metrics.

Responsibilities include monitoring loads, managing customer orders, generating regular reports, and developing contingency plans. A strong Excel and reporting background is essential for success in this role.

Qualifications

• Knowledge of applicable federal/state regulations and DOT regulations.
• Proficiency in Microsoft Excel reporting functions.
• Familiarity with transportation of temperature-controlled product.
• Highly organized and communicative, especially in developing action plans and ensuring accountability.
• Ability to perform in a demanding, deadline-driven environment with rapidly changing priorities.
• Some knowledge of the AS/400 operating system preferred.
• Ability to handle high volumes of inbound communications.

Responsibilities

• Build a positive atmosphere by challenging others to achieve optimum results.
• Monitor balance, capacity, and demand of loads and trucks.
• Manage customer orders.
• Monitor outbound freight volume relative to commitments and address inconsistencies.
• Develop contingency plans for critical situations.
• Assist with generating new capacity through rate negotiations for unplanned lanes and volume.
• Prepare regular and ad-hoc reports (P&L, revenue share, load counts, etc.).

Skills

Team Building

Leadership

Analysis

Decision Making

Customer Service

Problem Solving

Strong Communication

Prioritization

Ad-hoc reporting

Tools

Excel

MS Office

Job description

Operations Manager

Department: Operations

Job Summary: The Operations Manager has direct oversight and influence over all logistics activity within a defined geographic market. You are accountable for establishing priorities and providing leadership to the people at the core of our company operations who coordinate daily freight movements. On a micro level, you produce ongoing analysis of trailer pools, outbound demand, on-time performance, priority of freight, billing, and other details that challenge your ability to balance multiple needs at once. Because this role is accountable for the retention of both company personnel and customers, all functions of this position are critical for maintaining a competitive edge and preserving the overall integrity of company services.

Key Responsibilities

• Building a positive atmosphere by challenging others to achieve optimal business results
• Monitoring balance, capacity, and demand of loads and trucks
• Customer order management
• Monitoring outbound freight volume relative to customer-awarded commitments. Question inconsistencies as they arise
• Developing contingency plans to cover critical situations
• Assisting with generating new capacity through rate negotiations for unplanned new lanes and volume
• Regular and ad-hoc reporting (P&L, revenue share, load counts, etc.)

Minimum Qualifications

• Demonstrated knowledge of applicable federal/state regulations and DOT regulations
• Proficiency in Microsoft Excel reporting functions

Preferred Qualifications

• Familiarity with transportation of temperature-controlled product
• Highly organized and communicative, especially in the development of actions plans and to ensure accountability and follow-through
• Ability to perform in a demanding, deadline-driven environment with rapidly changing priorities
• Some knowledge of the AS/400 operating system preferred
• Ability to handle high volumes of inbound communications

Skills & Abilities

• Team Building
• Leadership
• Analysis
• Decision Making
• Customer Service
• Problem Solving
• Strong Communication
• Prioritization
• Excel
• MS Office
• Ad-hoc reporting

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Regular use of hand and finger dexterity

Work Experience

• 5+ years of management experience within or directly related to the transportation industry

Education

Not specified.

Workshift

Not specified.

Equal Employment Opportunity

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.