Operations Recovery Debt Collection Manager

Client Services Incorporated; Earth City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading Accounts Receivable Management firm in Earth City, Missouri, seeks an Operations Recovery Debt Collection Manager. The role involves leading a team, enhancing operational performance, and fostering client relationships. Ideal candidates will have strong leadership skills and a background in collections management.

Benefits

Competitive salary

Lucrative bonus plan

Benefits package

Growth and development opportunities

Qualifications

• 2+ years of proven success in collections and team management.
• Detail-oriented with strong organizational and time-management skills.
• Knowledge of FDCPA regulations.

Responsibilities

• Lead, motivate, and coach a team of collectors to achieve performance goals.
• Build and maintain strong relationships with external clients.
• Ensure productivity targets are met by implementing efficient processes.

Skills

Leadership

Communication

Organizational Skills

Time Management

Data Analysis

Education

Bachelor's degree in business administration

Tools

Microsoft Office Suite

Job description

Operations Recovery Debt Collection Manager

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Operations Recovery Debt Collection Manager

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Join to apply for the Operations Recovery Debt Collection Manager role at Client Services Incorporated

Are you a results-driven leader with a passion for operations management and team development? Client Services, Inc. (CSI), an A+ BBB Accredited full-service Accounts Receivable Management (ARM) firm in Earth City, Missouri, is looking for a full-time Collection Manager to join our growing team!

At CSI, we partner with some of the largest and most sophisticated financial services organizations in the U.S. We need a strategic, highly motivated professional who can enhance operational performance, develop talent, drive revenue and foster strong client relationships.

Key Responsibilities

• Lead, motivate, and coach a team of collectors to achieve performance goals
• Build and maintain strong relationships with external clients to enhance business growth.
• Analyze internal reports and operational data to evaluate team performance and improve current strategies, policies, and procedures.
• Ensure productivity targets are met by implementing efficient processes.
• Provide timely responses to client inquiries and feedback.
• Ensure adherence to standard operating procedures and compliance regulations.
• Provide administrative support to collectors, including preparing settlement letters, faxing documents, and managing auto-dialer assignments.
• Handle escalated manager calls and resolve issues in the best interest of the company and clients.
• Engage with consumers via phone to recover overdue payments and assess reasons for delinquency.
• Maintain accurate documentation of all collection efforts, including communication records and payment commitments.
• Meet and exceed revenue expectations, quotas, and production standards.
• Support and develop a large team in a fast-paced environment, including career growth planning and problem resolution.
  
  

What We Are Looking For

• 2+ years of proven success in collections and team management role.
• Strong leadership, communication, and coaching skills.
• Detail-oriented with strong organizational and time-management skills.
• Ability to analyze data, drive performance, and implement process improvements.
• Knowledge of FDCPA regulations and other legal aspects of collections.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Preferred: Bachelor's degree (or equivalent experience) in business administration, operations management, or a related field.
  
  

Why Join CSI?

• Competitive salary, lucrative bonus plan and benefits package.
• Opportunity to work with industry-leading financial institutions.
• First class facility, professional work environment.
• Collaborative and supportive team environment.
• Growth and development opportunities.
  
  

If you are ready to take the next step in your career and make a meaningful impact by leading a high-performing collections and drive results, apply today to join the CSI team as a Collection Manager!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://clientservices.aaimtrack.com/jobs/1212542-339207.html

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

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