[Hiring] Collections Account Manager @Clipboard Health

Clipboard Health; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a dedicated Collections Account Manager to oversee billing processes for healthcare partners. In this fully remote role, you will manage accounts, resolve billing issues, and build strong financial relationships. Your ability to articulate billing processes and educate stakeholders will be crucial. The position offers competitive pay and unlimited PTO, allowing you to make a significant impact in the healthcare industry while enjoying a flexible work environment. Join a forward-thinking company where your contributions can lead to meaningful improvements in billing systems.

Benefits

Competitive Pay

Unlimited PTO

Fully Remote

Opportunity to make a significant impact

Qualifications

• Experience in relationship management and billing processes preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Manage a portfolio of accounts, addressing billing concerns and ensuring timely payments.
• Conduct outbound calls to chase customers with past due balances.
• Help resolve customer invoice disputes and manage payments.

Skills

Relationship Management

Billing Processes

Communication Skills

Problem Solving

Job description

May 02, 2025 - Clipboard Health is hiring a remote Collections Account Manager. Location: Worldwide.

Role Overview:

The Billing Account Manager ensures the successful management of billing processes for Clipboard Health’s facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.

Responsibilities:

• Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.

• Conduct high volumes of outbound calls to chase customers with past due account balances.

• Help resolve customer invoice disputes and other billing related issues.

• Manage customer payments and remittances.

• Build trust with providers and healthcare executives through strong financial acumen.

• Clearly articulate the billing processes and educate stakeholders on invoicing procedures.

• Gather and relay feedback to improve billing systems and processes.

• Collaborate with internal teams to execute billing-related initiatives and trials.

Success Factors:

• Extreme Ownership: Take full responsibility for managing billing issues and solutions.

• Curiosity: Investigate and understand the root cause of billing problems.

• Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.

• Adaptability: Thrive in a fast-paced, evolving market.

Requirements:

• Experience in relationship management and billing processes preferred.

• Excellent verbal and written communication skills.

• Willingness to work with US working hours.

Benefits:

• Competitive pay

• Unlimited PTO

• Fully Remote

• Opportunity to make a significant impact with healthcare customers

Working Environment

100% remote, globally.

Hiring Process:

1. Spark Hire Video Assessment (5-10 mins)

2. Case Study

3. Interview + Customer Simulation (30 mins)

4. Executive Interview (30 mins)

5. Offer