TikTok Shop - Regional Sort Center Operations Manager

TikTok; Rancho Cucamonga (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

TikTok Shop is seeking a Regional Sort Center Operations Manager in California to lead multi-site sort center operations, network planning, and capacity strategy. You will drive end-to-end processes, optimize throughput, and coordinate cross-functional teams to meet aggressive SLAs.

You will implement automation and lean initiatives, manage peak periods, and build high-performing regional teams while ensuring safety, quality, and cost targets across the network.

Qualifications

• Bachelor’s degree or equivalent practical experience in Supply Chain/Logistics or related field.
• 5+ years of leadership in high-volume distribution operations across multiple sites.
• Experience owning operational performance with safety, quality, cost, and labor metrics.

Responsibilities

• Lead regional sort center network planning, capacity forecasting, and peak-season readiness.
• Oversee end-to-end operations from inbound to outbound, maintaining SLA targets.
• Drive Lean Six Sigma initiatives and cost optimization across centers.
• Recruit, develop, and lead hub managers and frontline teams; ensure standardized SOPs.

Skills

Leadership

Data analysis

Strategic planning

Cross-functional leadership

Lean Six Sigma

WMS/WCS

Automation

Education

Bachelor's degree

Tools

WMS

Automation systems

Conveyor systems

Job description

TikTok Shop - Regional Sort Center Operations Manager

Location:

Employment Type:

Regular

Job Code:

A160797B

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Responsibilities

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.Lead the strategic planning, network rollout, and daily operations of all sort centers within the designated region. Export and adapt mature lean operational frameworks and automation practices to optimize throughput, turnaround times, cost per unit (CPX), and anomaly rates. Build high-performing operational field teams to support the rapid expansion of cross-border and local logistics networks.Responsibilities1. Network & Capacity Planning- Spearhead mid-to-long-term regional sort center network layout, intra-hub process flow design, facility layout planning, and peak capacity forecasting.- Drive technology selection, deployment, and capacity ramp-up for automated sortation equipment, including cross-belt sorters, dimensioning weighing scanning (DWS) systems, and conveyor lines.2. End-to-End Operational Control & Cost Optimization- Oversee full-cycle hub operations—inbound unloading, scanning matrix, automated sortation, bagging/consolidation, and outbound linehaul loading—to guarantee strict SLA fulfillment.- Establish a granular, end-to-end KPI monitoring system tracking metrics such as PPH, parcel damage rate, missort rate, sort cost per parcel, and dock turnaround efficiency, continuously driving Lean Six Sigma continuous improvement.3. Middle-Mile Coordination & Upstream/Downstream Integration- Partner closely with linehaul transport and last-mile delivery networks to optimize wave dispatching and departure cut-off times, accelerating end-to-end inbound/outbound transit velocity.- Orchestrate peak-season capacity planning, emergency contingency protocols, and dynamic operational load balancing (peak shaving) during major e-commerce promotional spikes.4. Team Building & Cross-Cultural Leadership- Recruit, develop, and lead hub station managers across the region; design and implement standardized SOP training and certification systems for frontline shift leads and operators.- Collaborate cross-functionally with HQ product/tech, R&D, transportation, and local overseas HR/Compliance teams to ensure domestic operational best practices are seamlessly and compliantly localized.

Qualifications

Minimum Qualifications- Bachelor’s degree or equivalent practical experience in Supply Chain Management, Logistics, Industrial Engineering, Operations Management, or a related field.- 5+ years of progressive leadership experience in parcel, e-commerce fulfillment, freight, or high-volume distribution operations, including 3+ years leading multi-site facilities or large regional hubs.- Demonstrated experience owning operational performance in a complex, high-throughput sortation or fulfillment environment, including safety, service, quality, cost, and labor productivity metrics.- Experience leading site launches, major capacity expansions, automation deployments, or facility turnarounds.- Strong analytical and root-cause problem-solving skills, with the ability to translate operational data into clear priorities and sustained results.Preferred Qualifications- Experience operating automated parcel or e-commerce sortation hubs, including familiarity with WMS, WCS/WES, sortation control, scan events, and equipment integration into floor operations.- Experience at Amazon, FedEx, UPS, DHL eCommerce, OnTrac, major 3PLs, or high-volume e-commerce/parcel networks.- Experience with high-density, high-turnaround express or e-commerce operating models, including China express/e-commerce logistics experience.- Lean Six Sigma Green Belt/Black Belt, PMP, or related continuous-improvement certification.- Proven ability to lead through ambiguity, build high-performing field teams, and influence cross-functional stakeholders.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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