Operations & Projects Coordinator - Glass Services

The Glass Guru of West Houston; Georgia; On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

PTO

Holidays

Career growth

Job summary

The Glass Guru of West Houston is seeking an organized Office Coordinator to act as the nerve center of operations. You will connect customers, field technicians, and leadership, guiding projects from lead to final payment.

Responsibilities include handling calls and emails, scheduling, invoicing, and maintaining filing systems. The role offers growth as the franchise supports scalable processes and cost reduction ideas.

Qualifications

• 3+ years of office administration or coordination experience.
• Proficient in Microsoft Office and Google Workspace.
• Strong verbal and written communication; calm under pressure.
• Ability to coordinate complex schedules across teams.

Responsibilities

• Answer inbound calls and emails professionally; pre-screen leads and educate customers on services.
• Convert inquiries into scheduled estimate appointments; assist estimators with follow‑ups.
• Greet showroom visitors and manage all company correspondence with a customer‑first mindset.
• Manage calendars for estimators and technicians to maximize efficiency and reduce travel time.
• Order glass and hardware from vendors; verify order confirmations for size and pricing.

Skills

Office administration

Communication

Multitasking

Tech-savvy

Education

2- or 4-year college degree preferred

Tools

ServiceTitan

Jobber

Job description

The Glass Guru of West Houston is seeking an organized Office Coordinator to act as the nerve center of operations. You will connect customers, field technicians, and leadership, guiding projects from lead to final payment.

Responsibilities include handling calls and emails, scheduling, invoicing, and maintaining filing systems. The role offers growth as the franchise supports scalable processes and cost reduction ideas.