Operations & Projects Coordinator for Smart Home Systems

Daisy - Portsmouth; Portsmouth (NH); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

401(k)

Competitive salary

Dental insurance

Job summary

Daisy designs and installs smart home and business automation systems — helping clients create spaces that are modern, connected, and comfortable, backed by responsive, high-quality service.

We're looking for an organized, detail-driven Operations Coordinator to keep our day-to-day running smoothly: from scheduling installs and service calls, to supporting projects, managing our DaisyCare program administration, and keeping equipment moving in and out the door.

Qualifications

• 3–5+ years of experience in operations or administrative coordination.
• Strong organizational skills and ability to manage multiple priorities.
• Clear, professional written and verbal communication.
• Comfortable with inventory/shipping processes and quick learner.
• Proficient with office/scheduling software; CRM experience a plus.
• Detail-oriented with strong follow-through.
• Team player who can work independently.
• Physical ability to lift/move equipment boxes for shipping/receiving.

Responsibilities

• Coordinate and maintain calendars for installs, service appointments, and technician availability.
• Communicate with clients to confirm appointments, reschedule as needed, and resolve scheduling conflicts.
• Support project managers with documentation, timelines, and status tracking for active installs.
• Maintain accurate project files, job notes, and client records in company systems.
• Follow up on open items, outstanding approvals, and task deadlines to keep projects moving.
• Manage administrative tasks related to the Daisy Care membership/service plan program.
• Process enrollments, renewals, and cancellations; respond to member questions.
• Track and report on Daisy Care program metrics as needed.
• Receive, inspect, and log incoming equipment and inventory.
• Prepare and coordinate outgoing shipments for installs and returns.
• Maintain inventory accuracy and flag discrepancies or damaged goods.
• Organize the stockroom/warehouse area for easy access and accountability.
• Answer phones, emails, and general inquiries, directing them appropriately.
• Assist with vendor and supplier coordination as needed.
• Support office organization, ordering supplies, and other administrative tasks.
• Take on ad hoc projects as priorities shift.

Skills

Organizational skills

Communication

Multitasking

Inventory & shipping

Google Workspace

Microsoft Office

CRM / field service software

Team player

Tools

Google Workspace

Microsoft Office

Job description

Daisy designs and installs smart home and business automation systems — helping clients create spaces that are modern, connected, and comfortable, backed by responsive, high-quality service.

We're looking for an organized, detail-driven Operations Coordinator to keep our day-to-day running smoothly: from scheduling installs and service calls, to supporting projects, managing our DaisyCare program administration, and keeping equipment moving in and out the door.