Operations & Projects Coordinator

The Suddath Companies; Round Rock (TX); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Weekly pay for hourly employees

Biweekly pay for salaried employees

Paid Time Off (PTO)

Job summary

The Suddath Companies is seeking a detail‑oriented professional to coordinate workplace service planning and execution. You will collaborate with sales, operations and customers to confirm scope, timelines and pricing, then generate proposals and establish service orders.

Responsibilities include reviewing requests, coordinating insurance, walkthroughs, and change orders, while maintaining strong communication and meeting deadlines across teams.

Qualifications

• Excellent verbal and written communication skills.
• Highly customer service oriented.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.
• Strong analytical and problem solving skills.
• Excellent attention to detail and follow through.
• Ability to work under deadlines and specific time frames.
• Ability to develop and maintain positive working relationships with internal and external customers.
• Ability to demonstrate initiative and to work with minimum supervision.

Responsibilities

• Receive, review, enter and confirm project and service requests.
• Follow administrative process for customer set up and credit approval.
• Establish certificates of insurance.
• Coordinate walkthroughs.
• Coordinate planning calls to develop scope and communicate service requirements and client expectations.
• Document final scope, timelines and pricing.
• Generate proposals.
• Establish signed orders for service.
• Obtain client specific purchase orders, tracking numbers and approvals.
• Coordinate with sales, project management, operations and customers to plan and implement services.
• Thoroughly communicate with all parties throughout service delivery.
• Track timelines and document progress relative to established benchmarks.
• Document scope changes and oversee change order management process.
• Collect and consolidate costs and manage the close out process.

Skills

Communication

Customer service

Prioritization

Multi-tasking

Attention to detail

Meeting deadlines

Relationship building

Initiative

Education

Bachelor's degree

2–5 years customer service experience

Tools

MS Office Suite

Job description

The Suddath Companies is seeking a detail‑oriented professional to coordinate workplace service planning and execution. You will collaborate with sales, operations and customers to confirm scope, timelines and pricing, then generate proposals and establish service orders.

Responsibilities include reviewing requests, coordinating insurance, walkthroughs, and change orders, while maintaining strong communication and meeting deadlines across teams.