Logistics Operations Coordinator

The Suddath Companies; Lubbock (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Weekly pay

Biweekly pay

PTO

Holidays

Job summary

The Suddath Companies is seeking a Logistics Coordination role to support day-to-day home delivery operations, acting as liaison among customers, Operations, Independent Contractors, and internal teams. This position handles customer service, order management, delivery documentation, and follow-up to ensure timely and accurate service execution.

Ideal candidates have an office background with logistics exposure, strong MS Office skills, and a collaborative mindset.

Qualifications

• College degree strongly preferred, but not required.
• Previous office experience required.
• Experience in warehouse or logistics environment preferred.
• Strong Microsoft Office skills and ability to learn company systems.

Responsibilities

• Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
• Partner with cross-functional teams to research and resolve customer service matters.
• Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
• Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
• Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
• Monitor and research open, unassigned, or exceptional orders to support timely resolution and service completion.
• Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
• Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
• Process and track returns, service requests, and shipment-related information as required.
• Maintain organized records and ensure the accurate distribution and retention of operational documentation.
• Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
• Perform other duties and responsibilities as assigned.

Skills

MS Office

Excel

Outlook

Word

Teamwork

Communication

Problem solving

Organizational skills

English proficiency

Education

College degree preferred

Job description

The Suddath Companies is seeking a Logistics Coordination role to support day-to-day home delivery operations, acting as liaison among customers, Operations, Independent Contractors, and internal teams. This position handles customer service, order management, delivery documentation, and follow-up to ensure timely and accurate service execution.

Ideal candidates have an office background with logistics exposure, strong MS Office skills, and a collaborative mindset.