Operations Change & Learning Lead

Bank of America; Plano (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America is seeking a Training Specialist to manage medium to large projects within Global Credit Operations. The role focuses on evaluating current processes, developing improvement strategies, and collaborating with senior management to implement change across the business lines.

The position emphasizes developing and delivering training content, onboarding programs, and serving as a SME on policies and procedures, with a 40-hour work week in the United States.

Qualifications

• 2+ years of classroom or on-the-job training experience.

Responsibilities

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions.
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalates issues.
• Performs risk management activities to minimize project risks.
• Assists with creating and maintaining comprehensive project documentation.
• Leverages business knowledge to identify opportunities for improvement and supports change execution.

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Job description

Bank of America is seeking a Training Specialist to manage medium to large projects within Global Credit Operations. The role focuses on evaluating current processes, developing improvement strategies, and collaborating with senior management to implement change across the business lines.

The position emphasizes developing and delivering training content, onboarding programs, and serving as a SME on policies and procedures, with a 40-hour work week in the United States.