Operations Project Consultant - Learning / Training Manager

Bank of America

Charlotte (NC)

On-site

USD 70,000 - 100,000

Full time

3 days ago

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Job summary

Bank of America is seeking a project trainer and SME to manage medium to large initiatives for Global Credit Operations in the US. The role involves analyzing processes, guiding cross-functional teams, and delivering instructor-led training.

You will onboard new hires, mentor staff, and coordinate with stakeholders to drive improvement initiatives. Ideal candidates have 2+ years of training experience, strong communication skills, and the ability to influence across multiple levels.

Qualifications

2+ years of classroom or on the job training experience.
Ability to coach, mentor and influence employee at multiple levels.
Deliver instructor-led training sessions for both new and existing employees.
Conducted onboarding and new hire training programs.
Served as a SME providing guidance on policies, procedures and best practice.
Experience developing and delivering content.

Responsibilities

Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions.
Coordinates with the business to support defined project tasks, tracking deliverables and their statuses.
Measures progress against ongoing success measures and updates stakeholders.
Supports partnerships with operations management to create project impact and provide direction.
Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalated issues.
Performs risk management activities to minimize project risks.
Assists with creating and maintaining comprehensive project documentation.
Leverages business knowledge to identify opportunities for improvement and supports change execution.

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

LOB Description:

Global Credit Operations (GCO): Responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products.

Responsibilities:

Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalated issues
Performs risk management activities to minimize project risks
Assists with creating and maintaining comprehensive project documentation
Leverages business knowledge to identify opportunities for improvement and supports change execution

Minimum Requirements:

2+ years of classroom or on the job training experience
Ability to coach, mentor and influence employee at multiple levels
Deliver instructor- led training sessions for both new and existing employees
Conducted onboarding and new hire training programs
Served as a subject matter expert (SME) providing guidance on policies, procedures and best practice
Experience developing and delivering content

Desired Skills: