Learning-Driven Operations Project Consultant

Bank of America; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America is seeking a Training Specialist to manage medium to large projects within Global Credit Operations. The role involves analyzing processes, coordinating with the business, guiding training programs, and maintaining stakeholder relations to support change and improvements.

Requirements include 2+ years of training experience, ability to coach and mentor, and proven content development and delivery capabilities. Roles are on‑site in the United States with a 40‑hour week.

Qualifications

• 2+ years of classroom or on the job training experience
• Ability to coach, mentor and influence employee at multiple levels
• Deliver instructor- led training sessions for both new and existing employees
• Conducted onboarding and new hire training programs
• Served as a subject matter expert (SME) providing guidance on policies, procedures and best practice
• Experience developing and delivering content

Responsibilities

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and elevate issues
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer Focus

Data Management

Emotional Intelligence

Risk Management

Job description

Bank of America is seeking a Training Specialist to manage medium to large projects within Global Credit Operations. The role involves analyzing processes, coordinating with the business, guiding training programs, and maintaining stakeholder relations to support change and improvements.

Requirements include 2+ years of training experience, ability to coach and mentor, and proven content development and delivery capabilities. Roles are on‑site in the United States with a 40‑hour week.