Operations & Project Coordinator

RESOURCESOFT, INC.; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Resourcesoft, Inc. seeks a Project Coordinator to support enterprise programs across departments in the United States. The role focuses on coordinating timelines, documenting processes, and enabling technology implementations with Salesforce, Microsoft 365, and Claude AI tools.

You will act as a bridge among business users, IT, and vendors, ensuring compliant practices and driving workflow improvements through SOPs and AI-driven automation.

Qualifications

• 2+ years in project coordination, operations, or similar role.
• Proficiency in Salesforce for project tracking and stakeholder coordination.
• Experience with Microsoft 365 and Claude AI tools for workflow support and process improvement.
• Experience with process documentation and SOP creation.
• Experience with GRC, Compliance, Risk, Audit, or cybersecurity support.
• Strong communication and stakeholder management across cross-functional teams.

Responsibilities

• Coordinate projects, timelines, deliverables, and stakeholder follow-ups.
• Document workflows, processes, and standard operating procedures.
• Support technology implementations, testing, and rollouts.
• Assist with AI tool evaluations, prompt development, and workflow automation.
• Track action items, requests, documentation, and deadlines across initiatives.
• Serve as liaison between business users, IT, and third-party vendors.

Skills

Salesforce

Microsoft 365

Claude AI

Documentation

GRC/Compliance

Stakeholder management

Tools

Salesforce

Microsoft 365

Claude AI

Job description

Requirements

• 2 or more years of experience in Project Coordination, Operations, or a similar role.


• Proficiency in Salesforce for project tracking and stakeholder coordination.


• Experience with Microsoft 365 and Claude AI tools for workflow support and process improvement.


• Experience with process documentation, SOP creation, and workflow improvement initiatives.


• Experience with GRC, Compliance, Risk, Audit, or Cybersecurity support activities.


• Strong communication and stakeholder management skills, with the ability to manage multiple priorities across cross-functional teams.

Responsibilities

• Coordinate projects, timelines, deliverables, and stakeholder follow-ups.


• Document workflows, processes, and standard operating procedures.


• Support technology implementations, testing, and rollouts.


• Assist with AI tool evaluations, prompt development, and workflow automation.


• Track action items, requests, documentation, and deadlines across initiatives.


• Serve as liaison between business users, IT, and third-party vendors.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.