Operations Program Manager

Kforce Inc; Seattle (WA); On-site; USD 100,000 - 140,000; Full time

Job summary

Kforce Inc. is seeking an Operations Program Manager in Seattle, WA to lead end-to-end onboarding programs for partners, coordinate cross-functional teams, and drive scalable processes across international marketplaces.

You will work closely with engineering, business development, and product teams to ensure timely integrations and issue resolution. The role emphasizes building operational mechanisms, reporting partner health, and guiding multi-region readiness while maintaining strong

Qualifications

• 5+ years of program or project management experience.
• Experience managing cross-functional projects with technical and non-technical stakeholders.
• Experience with content operations, partner onboarding, or platform enablement at scale.
• Strong written and verbal communication skills.

Responsibilities

• Manage end-to-end partner onboarding projects and escalations.
• Serve as first line of operational support for partner issues (content, metadata, feeds, payments).
• Walk external partners through technical integration requirements (MRSS/JSON feeds, metadata schemas, ingestion workflows).
• Coordinate onboarding across international marketplaces to scale processes.
• Define tooling feature requirements from partner feedback and issues.
• Track engineering tickets and drive resolution timelines with dev teams.
• Report onboarding progress, partner health, and trends to leadership.
• Support international expansion readiness including region-specific payments and localization.

Skills

Program management

Cross-functional collaboration

Content operations

Communication

Tools

MRSS/JSON feeds

Job description

Responsibilities

Kforce has an enterprise client seeking a Operations Program Manager in Seattle, WA. A Day in the Life: You will start the morning reviewing open partner tickets, checking which onboarding milestones are at risk, and prepping for a partner call where you will walk a new content provider through their feed integration setup in Creator Studio. Mid-morning, you will join a standup with engineering to escal... Responsibilities:

• Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed
• Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues
• Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities
• Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales
• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback
• Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership
• Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA
• Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution
• Communicate program status, risks, and trade-offs to Directors and VPs through written narratives

Requirements

• 5+ years of program or project management experience
• Experience managing cross-functional projects with technical and non-technical stakeholders
• Experience with content operations, partner onboarding, or platform enablement at scale
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with content delivery pipelines, feed management, or streaming media operations
• Experience working with international partners across multiple time zones and locales
• Familiarity with self-service tooling platforms and product feedback loops
• Comfort operating across BD, Product, and Engineering in a fast-moving environment
• Track record of building operational mechanisms from scratch

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.