Operations Program Manager

Aquent; Redmond (WA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Aquent is partnering with a global leader to modernize workforce strategies through HR technology transformations. We are seeking a seasoned Program Manager to drive governance, cross-functional collaboration, and successful adoption of workforce software across the enterprise in Redmond, WA.

You will manage integrated plans, lead UAT and data validation, coordinate with vendors, and craft executive-ready updates.

Qualifications

• 8+ years of experience managing complex, cross-functional enterprise programs.
• Ability to manage multiple workstreams, dependencies, and diverse stakeholders.
• Experience leading governance forums and executive stakeholder meetings.
• Hands-on with workforce transformation software (design, planning, analytics, security).

Responsibilities

• Drive program governance across multiple workstreams and initiatives.
• Manage integrated project plans, dependencies, decisions, actions, milestones.
• Lead workshops, stakeholder reviews, and decision forums for progress.
• Collaborate with business and technical teams to implement workforce transformation software.
• Oversee data validation and ensure data quality across HR systems.
• Lead UAT, defect tracking, and readiness assessments for launches.
• Manage relationships with external vendors and consulting partners.
• Create executive communications and status updates for leadership.

Skills

Governance

RAID management

Stakeholder management

Vendor management

Executive communication

Project planning

HR technology

Workforce transformation software

Tools

SAP SuccessFactors

Workday

Oracle HCM

Job description

Aquent is partnering with a global leader renowned for its innovative contributions across various industries. This organization is at the forefront of technological advancement, consistently pushing boundaries to create impactful solutions that shape the future. They foster a dynamic environment where talent thrives, driving significant transformations that affect millions globally.

Are you a seasoned Program Manager with a passion for driving large-scale HR technology transformations? We are seeking an exceptional individual to join a pivotal program focused on modernizing workforce strategies and operational excellence. In this role, you will be instrumental in shaping the future of how this leading organization manages its most valuable asset – its people – especially through periods of significant growth and change. You will have a direct impact on the successful implementation and adoption of critical HR technologies, ensuring seamless integration and enhanced employee experiences across the enterprise.

Key Responsibilities

• Drive program governance, ensuring alignment and coordination across multiple workstreams and initiatives.
• Manage integrated project plans, tracking dependencies, decisions, action items, and critical milestones to keep projects on track.
• Facilitate key meetings, including workshops, stakeholder reviews, and decision-making forums, to drive consensus and progress.
• Collaborate with business and technical teams to support the implementation and ongoing operational activities of a workforce transformation software.
• Oversee data validation and monitor data quality across various HR systems to ensure accuracy and integrity.
• Lead User Acceptance Testing (UAT), defect tracking, and readiness assessments, contributing to robust launch planning.
• Manage relationships with external vendors and consulting partners, ensuring timely delivery against agreed-upon milestones.
• Develop clear and concise executive communications, status updates, and leadership-ready materials to keep stakeholders informed.
• Proactively identify program risks, develop effective mitigation strategies, and elevate critical issues as needed.
• Support change management, stakeholder engagement, and adoption efforts to ensure successful program outcomes and user buy-in.

Must-Have Qualifications

• A minimum of 8 years of experience managing complex, cross-functional enterprise programs.
• Demonstrated ability to effectively manage multiple workstreams, intricate dependencies, and diverse stakeholders simultaneously.
• Extensive experience leading governance forums, facilitating workshops, and conducting executive stakeholder meetings.
• Strong proficiency in project planning, RAID (Risks, Assumptions, Issues, Decisions) management, reporting, and operational execution.
• Hands-on experience utilizing workforce transformation software in areas such as organizational design, workforce planning, workforce analytics, or HR transformation programs.
• Practical experience supporting implementation activities for workforce transformation software, including configuration support, data validation, user testing, reporting and analytics, and security and access management.
• Ability to translate complex business requirements into practical solutions and processes within HR technology platforms.
• Experience working with enterprise HR technology platforms such as SAP SuccessFactors, Workday, Oracle HCM, or similar systems.
• A strong understanding of workforce data, organizational hierarchies, reporting relationships, and employee lifecycle processes.
• Comfortable analyzing data quality issues and coordinating remediation efforts.
• Proven experience managing consulting partners and third-party vendors.
• Exceptional relationship management skills, effectively collaborating with business, HR, technical, security, privacy, and compliance stakeholders.
• Excellent verbal and written communication skills.

Nice-to-Have Qualifications

• Experience supporting organizational design or workforce planning initiatives.
• Prior experience within large global organizations.
• Exposure to integration, divestiture, or transformation programs related to mergers and acquisitions.
• Experience supporting User Acceptance Testing (UAT), release management, and launch readiness activities.
• Familiarity with both Agile and traditional project delivery methodologies.
• Experience developing executive presentations and leadership communications.

Client Description:

Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you'll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose—where your ideas are valued, and your work drives real change. Wherever your passion lies and wherever your career is headed—you’ll play a role in projects that touch billions of lives. With flexible work options and a supportive environment, you'll have the tools to thrive both personally and professionally. Be part of something that truly matters.

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/talent/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.