Operations Professional

Brobston Group LLC; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

The Operations Professional at Brobston Group LLC will oversee back-of-house store operations to support sales and customer service in Salt Lake City. You will manage order fulfillment, inventory, shipping/receiving, and merchandise processing while collaborating with sales advisors and management to ensure accuracy and client satisfaction.

Key duties include inventory reconciliation, jewelry preparation and repairs, data capture, and handling inquiries by phone and email.

Qualifications

• Strong analytical skills and attention to detail.
• Proficient with Microsoft Word and Excel.
• Organized, detail oriented, flexible to perform varied tasks.
• Willingness to work retail store hours including nights, weekends, and holidays.
• Authorized to work in the United States.

Responsibilities

• Provide back-of-house operations support including order fulfillment, inventory, shipping/receiving, and transfers.
• Monitor and reconcile inventory using systems and reports; report discrepancies.
• Prepare and care for jewelry, process repairs, and manage merchandise handling.
• Capture client data, handle calls and emails, and assist client advisors to optimize sales.
• Follow policies and help improve processes and productivity.

Skills

Analytical skills

MS Word & Excel

Organized, detail oriented

Retail store hours availability

Authorization to work in the United St

Education

College/university degree or GIA coursework

Job description

Summary

The Operations Professional manages back-of-house store operations to support sales and customer service. This role oversees order fulfillment, inventory management, shipping and receiving, and merchandise processing while collaborating with sales advisors and management. The focus is on ensuring operational accuracy and delivering exceptional client experiences through efficient processes and attention to detail.

Responsibilities

• Provide operational support including order fulfillment, shipping, receiving, replenishment, and merchandise transfers.
• Monitor and reconcile inventory using systems and reports; report discrepancies to management or corporate partners.
• Clean and prepare jewelry, process repairs, and ensure proper care and handling of merchandise.
• Capture client data, handle internal and external phone and email correspondence, and partner with client advisors to optimize sales opportunities.
• Follow company operational policies and procedures and provide feedback to improve processes and productivity.

Requirements

• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Organized, detail oriented, and flexible to perform varied tasks.
• Ability to work retail store hours including nights, weekends, and holidays.
• Authorization to work in the United States.
• Preferred: college/university degree or GIA coursework/graduate gemologist credentials.