Operations Professional - Chestnut Hill

Tiffany & Co; Massachusetts; On-site; USD 29,274 - 39,606; Full time

Job summary

Tiffany & Co is seeking an Operations Professional in Chestnut Hill, MA. The role is crucial for managing back-of-house operations and driving store sales through excellent client service. Candidates should have strong analytical skills, proficiency in Microsoft Word and Excel, and the ability to work various retail hours. Preferred qualifications include a college degree and a background in gemology. The hiring range for this position is $21.25 to $28.75, dependent on skills and experience.

Qualifications

• Strong communication and problem-solving skills.
• Ability to work retail store hours including nights, weekends, and holidays.
• Must have authorization to work in the United States.

Responsibilities

• Provide exceptional client service and order fulfillment.
• Monitor and reconcile merchandise inventory.
• Support operational efficiency objectives.

Skills

Strong analytical skills

Proficient in Microsoft Word and Excel

Organized and detail oriented

Flexibility to perform different tasks

Education

College/university degree

Graduate gemologist degree or GIA coursework

Job description

Operations Professional - Chestnut Hill, MA

Chestnut Hill, MA, United States

Responsibilities

The Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem‑solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability. Duties include providing exceptional client service, order fulfillment, inventory management, and ensuring merchandise is delivered; all with the Tiffany Touch.

Sales

Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture data during client interactions to cultivate new and existing clients. Effectively handle internal and external phone and e‑mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.

Service

Elevate the in‑store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.

Operational Excellence

Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy and report discrepancies to management or corporate partners. Partner and communicate effectively with Sales Professionals, management and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately. Support company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.

Qualifications

Required Qualifications:

• Strong analytical skills
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day‑to‑day business needs.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework.

The hiring range for this position ranges from $21.25 - $28.75. The rate of pay offered will be dependent upon the candidate's relevant skills and experience.