Operations Professional

Brobston Group LLC; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Tiffany & Co. in Boca Raton seeks an Operations Professional to drive store profitability through efficient back-of-house operations and outstanding client service.

This role involves partnering with client advisors, management, and corporate partners to optimize orders, inventory, shipping, and replenishment while maintaining the Tiffany Touch in every interaction.

Qualifications

• Strong analytical skills and proficiency in Microsoft Word and Excel.
• Ability to work retail store hours, including nights, weekends, and holidays.
• Organized and detail-oriented with flexibility to perform different tasks based on business needs.
• Authorization to work in the United States or the country where the position is based.
• A college/university degree is desired.

Responsibilities

• Provide outstanding client service, order fulfillment, and inventory management.
• Ensure merchandise is delivered with the Tiffany Touch.
• Champion operational efficiency and effectiveness by completing daily tasks such as order fulfillment, shipping, receiving, and replenishment.
• Supervise and reconcile merchandise inventory, reporting discrepancies to management or corporate partners.
• Partner and communicate effectively with client advisors, management, and clients to respond to requests for assistance in product and service information, service, repairs, shipping, and inventory.
• Elevate in-store experience by consistently delivering memorable moments and acting on client feedback.
• Support company operations efficiency objectives by providing feedback on process changes.
• Carry out operations functions to support the store in achieving commercial targets.
• Collect data during client interactions to cultivate new and existing clients.

Skills

Analytical skills

Microsoft Word

Excel

Education

Bachelor's degree

Job description

Summary

The Operations Professional is the heart of the back of house operations in a Tiffany store, responsible for driving store sales and profitability through effective communication and problem-solving skills. This role involves working closely with client advisors, management, corporate partners, and clients to ensure operational excellence and outstanding client service.

Responsibilities

• Provide outstanding client service, order fulfillment, and inventory management.
• Ensure merchandise is delivered with the Tiffany Touch.
• Champion operational efficiency and effectiveness by completing daily tasks such as order fulfillment, shipping, receiving, and replenishment.
• Supervise and reconcile merchandise inventory, reporting discrepancies to management or corporate partners.
• Partner and communicate effectively with client advisors, management, and clients to respond to requests for assistance in product and service information, service, repairs, shipping, and inventory.
• Elevate in-store experience by consistently delivering memorable moments and acting on client feedback.
• Support company operations efficiency objectives by providing feedback on process changes.
• Carry out operations functions to support the store in achieving commercial targets.
• Collect data during client interactions to cultivate new and existing clients.

Requirements

• Strong analytical skills and proficiency in Microsoft Word and Excel.
• Ability to work retail store hours, including nights, weekends, and holidays.
• Organized and detail-oriented with flexibility to perform different tasks based on business needs.
• Authorization to work in the United States or the country where the position is based.
• A college/university degree is desired.