Operations & Production Support Specialist

U.S. Bank; Alabama; On-site; USD 57,308,000 - 59,926,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Minnesota is seeking a production support specialist to assist multiple operations groups with routine tasks across systems. The role involves analysis, Excel work, and collaborating with internal partners.

You will help with special projects, review exceptions, and elevate issues to management as appropriate, with potential process improvements. This position requires a high school diploma and 2–4 years in operations services.

Qualifications

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide.
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions.
• Ability to identify, analyze and resolve exceptions through data interpretation.
• Strong PC skills.
• Good verbal and written communication skills.
• Intermediate Excel experience

Responsibilities

• Provide production support to multiple groups within Operations Services.
• Assist with routine tasks across multiple operational systems and collaborate with internal partners.
• Assist with special projects that involve research, Excel spreadsheets, reviewing exceptions and elevating issues to management as appropriate.

Skills

Customer service

Stakeholder management

Time management

Policies & procedures

Data interpretation

PC skills

Verbal & written communication

Excel

Regulatory awareness

Problem solving

Job description

U.S. Bank in Minnesota is seeking a production support specialist to assist multiple operations groups with routine tasks across systems. The role involves analysis, Excel work, and collaborating with internal partners.

You will help with special projects, review exceptions, and elevate issues to management as appropriate, with potential process improvements. This position requires a high school diploma and 2–4 years in operations services.