Operations Performance Associate (Hybrid NYC)

Matlen Silver; New York (NY); Hybrid; USD 40,000 - 57,000; Part time

Job summary

Matlen Silver is seeking an Operations Support Consultant in a hybrid NYC-based role at 51 Madison Ave. The position is a 6-month contract with potential extension. The team supports Life and Employee Benefits products, handling day-to-day operations, reporting, and process improvements.

The ideal candidate has strong Excel skills, is detail-oriented, and eager to learn. Collaboration with internal and external partners is essential, with a focus on accuracy and timely delivery.

Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Intermediate to advanced Microsoft Excel proficiency, including VLOOKUP and pivot tables.
• Experience using Salesforce or similar CRM systems.
• Ability to organize, analyze, and maintain accurate operational data.
• Willingness to learn new systems and technologies, including AI tools.

Responsibilities

• Support enrollments by preparing coverage summary sheets and building enrollment plans and calculators.
• Provide operational support to internal teams and external partners, delivering a high level of service.
• Prepare and maintain monthly operational reports and key performance indicators.
• Develop and maintain tracking tools, reconciliations, and reports for Operations Management oversight.
• Assist with QA activities to promote accuracy and consistency in procedures.
• Assist with developing and maintaining an Employee Benefits Operations Playbook.

Skills

Excel expert

Salesforce

Willing to learn

Analytical

Organized

Communicator

Team player

AI tools

Education

Associate or Bachelor's degree preferred

Tools

Salesforce

Job description

Matlen Silver is seeking an Operations Support Consultant in a hybrid NYC-based role at 51 Madison Ave. The position is a 6-month contract with potential extension. The team supports Life and Employee Benefits products, handling day-to-day operations, reporting, and process improvements.

The ideal candidate has strong Excel skills, is detail-oriented, and eager to learn. Collaboration with internal and external partners is essential, with a focus on accuracy and timely delivery.