Operations Support Specialist (Hybrid — NYC)

Matlen Silver; New York (NY); Hybrid; USD 40,000 - 57,000; Part time

Benefits offered by this job

Hybrid schedule

On-site NYC location

Job summary

Matlen Silver is seeking an Operations Support Consultant in NYC with strong Excel skills and a quick learning mindset. The role supports the Business Solutions Operations team, servicing Life and Employee Benefits products, and helps with reporting, playbook development, and AI initiatives.

The ideal candidate collaborates across internal and external partners, manages multiple tasks, and maintains accuracy in day-to-day operations.

Qualifications

• Associate or bachelor's degree preferred; equivalent relevant work experience may be considered.
• Associates degree or in lieu of degree must have excellent, related experience.

Responsibilities

• Prepare coverage summary sheets and enrollment plans for enrollments.
• Provide operational support to internal teams and partners, ensuring high level of service.
• Prepare and maintain monthly operational reports and metrics.
• Develop tracking tools, reconciliations, and reports for Operations Management oversight.
• Support QA activities to promote accuracy and consistency.

Skills

Excel proficiency

Salesforce experience

Analytical skills

Organizational skills

Communication skills

Team collaboration

AI tools awareness

Eagerness to learn

Education

Bachelor's degree preferred

Associates degree or equivalent experience

Tools

Salesforce

Job description

Matlen Silver is seeking an Operations Support Consultant in NYC with strong Excel skills and a quick learning mindset. The role supports the Business Solutions Operations team, servicing Life and Employee Benefits products, and helps with reporting, playbook development, and AI initiatives.

The ideal candidate collaborates across internal and external partners, manages multiple tasks, and maintains accuracy in day-to-day operations.