Operations & People Leader — Associate Manager

InterPark LLC; Chicago (IL); On-site; USD 50,000 - 53,000; Full time

Job summary

InterPark LLC in Chicago is seeking an Associate Manager to oversee staff and operations across locations, ensuring compliance with company policies and delivering exceptional customer service. The role requires a flexible schedule with extended hours and reports to the Operations Manager or Senior Operations Manager.

The position emphasizes staffing, payroll accuracy, and collaboration with landlords and internal teams to meet service and budget requirements.

Qualifications

• High School Diploma or GED or a minimum of 3 years of experience in a related field.
• At least 1 year of experience working in parking, valet, real estate, leasing, retail, hospitality, transportation/logistics, property management or manufacturing.
• Computer literate; proficiency with Microsoft Word and Excel and utilizing Web-based computer systems

Responsibilities

• Oversee the property(ies) with excellence and attention to detail.
• Promote positive customer relations by being responsive and attentive to customer needs.
• Channel requests and requirements of location’s landlord to appropriate decision maker.
• Schedule employees to ensure appropriate staffing levels per shift to meet service requirements and budget.
• Ensure accurate and timely payroll reporting. Check time and attendance system records, compile and submit payroll for Operations Manager or Senior Operations’ Manager approval.
• Resolve customer service inquiries, complaints, incident reports and claims for the location as needed.
• Maintain corporate standards and location log books.
• Leads by example and ensures that customers have an exceptional customer service experience.

Skills

Leadership

Customer service

Scheduling

Education

High School Diploma or GED

Associates Degree

Tools

Microsoft Word

Excel

Web-based systems

Job description

InterPark LLC in Chicago is seeking an Associate Manager to oversee staff and operations across locations, ensuring compliance with company policies and delivering exceptional customer service. The role requires a flexible schedule with extended hours and reports to the Operations Manager or Senior Operations Manager.

The position emphasizes staffing, payroll accuracy, and collaboration with landlords and internal teams to meet service and budget requirements.