Associate Manager

InterPark LLC; Chicago (IL); On-site; USD 50,000 - 53,000; Full time

Job summary

InterPark LLC in Chicago is seeking an Associate Manager to oversee staff and operations across locations, ensuring compliance with company policies and delivering exceptional customer service. The role requires a flexible schedule with extended hours and reports to the Operations Manager or Senior Operations Manager.

The position emphasizes staffing, payroll accuracy, and collaboration with landlords and internal teams to meet service and budget requirements.

Qualifications

• High School Diploma or GED or a minimum of 3 years of experience in a related field.
• At least 1 year of experience working in parking, valet, real estate, leasing, retail, hospitality, transportation/logistics, property management or manufacturing.
• Computer literate; proficiency with Microsoft Word and Excel and utilizing Web-based computer systems

Responsibilities

• Oversee the property(ies) with excellence and attention to detail.
• Promote positive customer relations by being responsive and attentive to customer needs.
• Channel requests and requirements of location’s landlord to appropriate decision maker.
• Schedule employees to ensure appropriate staffing levels per shift to meet service requirements and budget.
• Ensure accurate and timely payroll reporting. Check time and attendance system records, compile and submit payroll for Operations Manager or Senior Operations’ Manager approval.
• Resolve customer service inquiries, complaints, incident reports and claims for the location as needed.
• Maintain corporate standards and location log books.
• Leads by example and ensures that customers have an exceptional customer service experience.

Skills

Leadership

Customer service

Scheduling

Education

High School Diploma or GED

Associates Degree

Tools

Microsoft Word

Excel

Web-based systems

Job description

Role Summary

The Associate Manager is responsible for overseeing employees in the workplace in accordance with Company policies and procedures. This fast-paced role requires multitasking related to operations, staffing, clients and customers. This position requires a flexible schedule including extended hours. The Associate Manager reports to the Operations Manager or Senior Operations Manager.

Essential Responsibilities

• Oversee the property (ies) with excellence and attention to detail.
• Promote positive customer relations by being responsive and attentive to customer needs.
• Channel requests and requirements of location’s landlord to appropriate decision maker.
• Schedule employees to ensure appropriate staffing levels per shift to meet service requirements and budget.
• Ensure accurate and timely payroll reporting. Check time and attendance system records, compile and submit payroll for Operations Manager or Senior Operations’ Manager approval.
• Resolve customer service inquiries, complaints, incident reports and claims for the location as needed.
• Maintain corporate standards and location log books.
• Leads by example and ensures that customers have an exceptional customer service experience.
• Maintains a positive attitude and professional appearance at all times.
• Excellent communication (verbal and written) and comprehension skills.
• Effectively presents information in one-on-one and small group situations to guests, clients and associates.
• Applies reasoning and understanding to carry out instructions furnished in written, oral, or diagram form.
• Recruit, coach, motivate and evaluate teams.
• Ensures employees are properly trained and follow established safety standards.
• Establish and maintain scheduling procedures.
• Perform related duties as requested.

Qualifications/Requirements

Required Qualifications:

• High School Diploma or GED (or a minimum of 3 years of experience in a related field).
• At least 1 year of experience working in the parking, valet, real estate, leasing, retail, hospitality, transportation/logistics, property management or manufacturing industry
• Computer literate; proficiency with Microsoft Word and Excel and utilizing Web-based computer systems

Additional Duties May Include:

• Reconciliation of Payroll Deduction Process, ID Badges Payment, and Petty Cash Management.
• Provide refunds as needed.
• Maintaining supply inventory.
• MDI Process and updates.
• Contractor and Visitor Parking oversite and audit.
• Internal and External Communications with Hospital, Vendor, and InterPark Staff.
• Paper and Electronic File Maintenance.
• Operational Binder Maintenance.

Eligibility Requirements:

• MUST have unrestricted authorization to work in US.
• MUST have a valid driver’s license in order to operate company or customer vehicles
• MUST be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, motor vehicle driving history check and background check.
• Must be willing to submit to a background investigation as part of the selection process.
• MUST be willing to work out of the Chicago facility/garage/lot/office.
• MUST be able to travel from one facility to another in a timely manner.
• MUST be able to maintain flexibility in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.
• MUST be able to walk or move to assist customers in a timely manner; in some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

Preferred Qualifications:

• Associates Degree
• Demonstrated professionalism and excellent written and verbal communication skills
• Strong problem-solving skills; solution oriented
• Strong leadership and inclusiveness skills, including coaching and development, team motivation, disciplinary action and coaching experience
• Excellent time management/multi-tasking skills
• Strong safety knowledge and awareness and good judgment
• Strategic thinking skills

Salary Range

$50K-$53K a year

Comprehensive Benefits Package includes but not limited to:

• 401k
• Employee Assistance Program (EAP)
• Vacation/ Sick Time
• Medical, Dental, Vision

• Pre-Tax Commuter