Operations & Onsite Admin Lead - QA & Coordination

JM Test Systems, LLC.; Lemont Furnace (PA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

HSA with employer contribution

401(k) with company match

Paid time off incl. holidays

Growth opportunities

Job summary

JM Test Systems, LLC. is seeking an Admin Operations Specialist III to support multiple administrative functions across operations.

The role spans Level I–III responsibilities within the JM Progression framework, emphasizing fast-paced environments, organization, and proactive cross-team collaboration for accurate, efficient, and clear communication that sustains seamless business operations. The position involves onsite administration, quality assurance, and cross-functional support, with

Qualifications

• High school diploma required; associate degree or relevant experience preferred.
• 3–5+ years of administrative or operations experience in a fast-paced environment.
• Strong coordination and organizational skills with the ability to manage multiple priorities.
• Experience supporting cross-functional teams and communicating with customers and technicians.
• Customer-focused with professional communication and problem-solving abilities.
• Proficient in Microsoft Office; experience with ERP or tracking systems preferred.
• High attention to detail with the ability to review and ensure accuracy of documentation.
• Familiarity with QA processes or compliance standards (ISO/safety) is a plus.

Responsibilities

• Lead coordination of onsite projects from planning through execution, QA, and billing, ensuring alignment with scope, timelines, and service expectations.
• Serve as the primary liaison between customers, Service Representatives, technicians, and internal teams to ensure clear communication and successful delivery.
• Confirm job scope, site requirements, and technician qualifications; coordinate schedules, resources, and job readiness (equipment, PPE, job kits).
• Manage recurring project timelines, approvals, and jobsite readiness, ensuring all pre-job requirements are met.
• Monitor project progress, proactively address risks or delays, and ensure timely updates to stakeholders.
• Oversee post-job closeout, including documentation review, QA coordination, billing alignment, and customer follow-up.
• Track returned equipment, coordinate lab evaluations, and manage quoting and follow-up for additional services.
• Maintain strong customer relationships while ensuring compliance with safety, quality, and regulatory standards.

Job description

JM Test Systems, LLC. is seeking an Admin Operations Specialist III to support multiple administrative functions across operations.

The role spans Level I–III responsibilities within the JM Progression framework, emphasizing fast-paced environments, organization, and proactive cross-team collaboration for accurate, efficient, and clear communication that sustains seamless business operations. The position involves onsite administration, quality assurance, and cross-functional support, with