Operations & Office Lead — Growth, Bonus & Training

Floor Coverings International; Hoover (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Floor Coverings International is seeking a dedicated Office Manager to drive daily operations at our local franchise. You will handle scheduling, customer relations, and financial tasks, acting as the heart of the office to keep everything running smoothly.

This full-time role offers bonus opportunities, advancement potential, and a chance to grow within a thriving mobile flooring company with a strong national presence.

Qualifications

• Strong communicator, especially over the phone.
• Organized and detail-oriented.
• Multi-tasking capable.
• QuickBooks experience is a plus (training provided).
• 1-3 years of office experience preferred.

Responsibilities

• Be the friendly face and voice of our company—build strong relationships with customers and ensure they have a seamless experience.
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals and inquiries to drive customer engagement.
• Assist in planning and executing local marketing initiatives to grow the business.
• Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
• Keep the office organized, welcoming, and running smoothly.
• Maintain accurate financial records and update QuickBooks daily (experience preferred, but training provided!).
• Track and manage business-related expenses to ensure financial efficiency.
• Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders.
• Order materials and follow up on deliveries to keep projects on track.
• Schedule and coordinate job installations between customers and installers.
• Keep customers informed on project timelines, updates, and any changes.
• Ensure clear communication with installers, including confirming scope of work and compensation before each job.
• Update SalesForce daily with job progress and schedules (training provided!).
• Attend weekly strategy meetings with the Owner.
• Work toward weekly and monthly business goals.
• Be open to learning and development opportunities to grow in your role.
• Make decisions and take action aligned with our core values and mission.

Skills

Strong communicator

Organized

Multi-tasking

Self-motivated

Customer service oriented

Tools

QuickBooks

Salesforce

Job description

Floor Coverings International is seeking a dedicated Office Manager to drive daily operations at our local franchise. You will handle scheduling, customer relations, and financial tasks, acting as the heart of the office to keep everything running smoothly.

This full-time role offers bonus opportunities, advancement potential, and a chance to grow within a thriving mobile flooring company with a strong national presence.