Office Manager

Floor Coverings International of Birmingham; Hoover (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Floor Coverings International is a leading mobile flooring company with nearly 300 locations across the U.S. and Canada, delivering top-quality flooring directly to customers’ doors.

We’re seeking a dedicated Office Manager to drive local franchise success, handling scheduling, marketing, finances, and customer relations. Be the heart of operations—ensure smooth daily workflows, excellent customer service, and coordinated project scheduling with installers; no prior experience required, 1–3

Qualifications

• Strong communicator with phone etiquette.
• Organized and detail-oriented with multitasking skills.
• Self-motivated and able to work independently.
• QuickBooks experience is a plus with willingness to train.

Responsibilities

• Build and maintain relationships with customers and ensure a seamless experience.
• Efficiently schedule appointments for Design Associates.
• Follow up on proposals and inquiries to drive engagement.
• Plan and execute local marketing initiatives to grow the business.
• Represent the company at home shows and events, some evenings/weekends.
• Maintain organized, welcoming office operations.
• Track expenses and update financial records; training provided.

Job description

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

At Floor Coverings International, we're more than just a flooring company - we're the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers' doors. With over 350,000 satisfied customers and an impressive 4.9-star rating, we take pride in delivering an exceptional experience.

Now, we're looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations, ensuring everything runs smoothly- from scheduling and marketing to financial management and customer relations.

Why You’ll Love This Role:

• Full-time position (40 hours per week)
• Bonus opportunities for outstanding performance
• No experience required! (1-3 years of office experience preferred)
• Company convention trips (based on owner and local structure goals)

What You’ll Do:

Marketing & Customer Relations

Be the friendly face and voice of our company - build strong relationships with customers and ensure they have a seamless experience.

Efficiently schedule appointments for our Design Associates.

Follow up on open proposals and inquiries to drive customer engagement.

Assist in planning and executing local marketing initiatives to grow the business.

Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).

Keep the office organized, welcoming, and running smoothly.

Financials & Administration

Maintain accurate financial records and update QuickBooks daily (experience preferred, but training provided!).

Track and manage business-related expenses to ensure financial efficiency.

Project Coordination & Production

Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders.

Order materials and follow up on deliveries to keep projects on track.

Schedule and coordinate job installations between customers and installers.

Keep customers informed on project timelines, updates, and any changes.

Ensure clear communication with installers, including confirming scope of work and compensation before each job.

Update SalesForce daily with job progress and schedules (training provided!).

Growth & Development

Attend weekly strategy meetings with the Owner.

Work toward weekly and monthly business goals.

Be open to learning and development opportunities to grow in your role.

Make decisions and take action aligned with our core values and mission.

Who We’re Looking For:

• Strong communicator - especially over the phone!
• Organized & detail-oriented - you thrive on keeping things running smoothly.
• Multi-tasking pro - balancing different priorities is your strength.
• QuickBooks experience is a plus (but we'll train the right person!).
• Self-motivated - you can work independently and take initiative.

Join us in creating beautiful spaces while enjoying a dynamic and rewarding career with Floor Coverings International.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.