Office Operations & Customer Success Lead

Floor Coverings International of West Palm Beach; West Palm Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Join a leading mobile flooring company as an Office Manager! You will play a vital role in customer management, marketing efforts, and maintaining financial integrity for the franchise. This full-time position offers an opportunity for growth, competitive salary, and several perks, including paid time off and training. If you are organized, detail-oriented, and have excellent customer service skills, we want to hear from you.

Qualifications

• 1-3 years of experience in a customer-facing role; home improvement knowledge is a plus.
• Bilingual (English - Spanish) is advantageous.
• Ability to work independently and experience in QuickBooks.

Responsibilities

• Manage customer relationships and provide exceptional service.
• Update QuickBooks and track expenses accurately.
• Coordinate projects and communicate effectively with customers and installers.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

Multitasking

Education

High school diploma

Experience in customer-facing role (1-3 years)

Tools

QuickBooks

Salesforce

Job description

Join a leading mobile flooring company as an Office Manager! You will play a vital role in customer management, marketing efforts, and maintaining financial integrity for the franchise. This full-time position offers an opportunity for growth, competitive salary, and several perks, including paid time off and training. If you are organized, detail-oriented, and have excellent customer service skills, we want to hear from you.