Operations & Member Experience Specialist

YMCA of Greater Louisville; Louisville (KY); On-site; USD 20,000 - 29,000; Full time

Job summary

YMCA of Greater Louisville is seeking an Operations Center Associate in Louisville, KY who will coordinate and perform administrative and accounting tasks, including membership invoicing, program transactions, and annual giving entries.

Under the Director of Business Operation, you will provide member, donor, and staff support, deliver exceptional service, train staff on Daxko and Raiser's Edge, and help run campaigns and data entry with accuracy and timeliness.

Qualifications

• High School diploma or equivalent.
• Two years or more related administrative/accounting/customer service experience preferred.
• Excellent verbal, written and interpersonal skills.
• Proficient in Microsoft Office and Outlook; Daxko and Raiser's Edge training provided.
• Ability to multi-task and meet deadlines.

Responsibilities

• Coordinate and execute administrative and accounting functions including accounts receivable, membership, program and annual giving transactions.
• Provide customer service support to members, donors and branch staff, and assist with special projects.
• Assist with training and cross-team collaboration to increase organizational effectiveness and donor/member experience.
• Utilize Daxko for membership tasks and Raiser's Edge for pledge entry and invoicing.
• Support registration experiences and communication with members and staff.

Skills

Customer service

Communication

Time management

Attention to detail

Multi-tasking

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Outlook

Daxko

Raiser's Edge

Job description

YMCA of Greater Louisville is seeking an Operations Center Associate in Louisville, KY who will coordinate and perform administrative and accounting tasks, including membership invoicing, program transactions, and annual giving entries.

Under the Director of Business Operation, you will provide member, donor, and staff support, deliver exceptional service, train staff on Daxko and Raiser's Edge, and help run campaigns and data entry with accuracy and timeliness.