Assistant Membership Director

YMCA Louisville; Louisville, Northern (KY, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

The YMCA of Greater Louisville is hiring an Assistant Membership Director to foster a member-focused culture and model relationship building across interactions. This role reports to the Senior Membership Director and drives community engagement to support organizational goals.

You will train 25 part-time staff, welcome prospective members using a Listen First approach, and develop tactics to increase enrollment and retention through exceptional service and community involvement.

Qualifications

• Hold a Bachelor’s Degree or four years of relevant experience.

Responsibilities

• Train, supervise, and mentor 25 part-time staff.
• Demonstrate goal orientated conversations to learn member needs and connect them with benefits.
• Develop and implement ongoing tactics to increase member enrollment and retention through excellent service.
• Plan and coordinate community events, workshops, and activities to foster belonging.
• Build relationships with community organizations, schools, and stakeholders for collaboration.
• Handle and resolve member questions/complaints professionally.
• Discuss financial assistance options with members seeking support.

Education

Bachelor's Degree or four years of relevant experience

Job description

Job DetailsJob Location: Northeast Family YMCA - Louisville, KY 40223Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $15.00 - $15.00 HourlyJob Shift: AnyJob Category: Front Desk and Call Center

As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community.

The Assistant Membership Director will foster a member-focused culture and model relationship building skills in all interactions. Additionally, under the direct supervision of the Senior Membership Director, this individual will be responsible for community engagement and building relationships that positively impact the community and support organizational goals.

WHO WE'RE LOOKING FOR:

A leader to help support and develop to maximize our impact. This person will:

• Model the YMCA Core Values of Caring, Honesty, Respect, and Responsibility through actions and conversations with members, and communicate our image using the Y's Voice Words of Genuine, Nurturing, Hopeful, Welcoming and Determined.
• Set the standards and model exceptional member service to staff, volunteers, and members, and demonstrate genuine relationship building daily.
• Welcome prospective members using a "Listen First" approach by determining their needs, connecting them with the benefits of membership, and asking them to join.

WHAT YOU'LL DO:

• Train, supervise, and mentor 25 part-time staff—you get to have a direct impact on the success of our membership team!
• Demonstrate goal orientated conversations with prospective members using open-ended questions to learn their needs and help connect them with the benefits of membership.
• Develop and implement ongoing tactics to increase member enrollment and ensure member retention through excellent member services.
• Plan and coordinate community events, workshops, and activities to foster sense of belonging and promote community involvement.
• Build and maintain relationships with community organizations, schools, and other stakeholders to promote collaboration and partnership opportunities.
• Handle and resolve member questions/complaints in a professional and caring manner.
• Have meaningful conversations with members who are looking for financial assistance towards membership and programs.

EFFECT ON END RESULT:

Successful performance in this position results in creating a positive environment ensuring that members feel welcomed and wanted. Increased membership sales through open ended questions and connecting perspective members goals to the benefits of membership. Train, support and develop new staff who join our membership team. Supporting the YMCA mission through all interactions and modeling the characteristics of welcoming, nurturing, genuine, determined, and hopeful.

Qualifications

WHO YOU ARE:

• Enjoys engaging with others and building relationships
• Wants to grow within an organization
• Emotionally intelligent and naturally empathetic
• Drawn to supporting and encouraging others to reach their goals
• Incredibly detail-oriented and organized
• A strong commitment to nonprofit, mission-based work
• Hold a Bachelor's Degree or four years of relevant experience
• Thrives in a fast pace environment

Bonus Points:

• Two or more years of supervisory experience
• Fiscal Management experience
• Proven track record of making creative changes to programs and processes

The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.