Membership Engagement Lead

YMCA Louisville; Louisville, Northern (KY, KY); Hybrid; USD 17,000 - 24,000; Full time

Job summary

The YMCA of Greater Louisville is hiring an Assistant Membership Director to foster a member-focused culture and model relationship building across interactions. This role reports to the Senior Membership Director and drives community engagement to support organizational goals.

You will train 25 part-time staff, welcome prospective members using a Listen First approach, and develop tactics to increase enrollment and retention through exceptional service and community involvement.

Qualifications

• Hold a Bachelor’s Degree or four years of relevant experience.

Responsibilities

• Train, supervise, and mentor 25 part-time staff.
• Demonstrate goal orientated conversations to learn member needs and connect them with benefits.
• Develop and implement ongoing tactics to increase member enrollment and retention through excellent service.
• Plan and coordinate community events, workshops, and activities to foster belonging.
• Build relationships with community organizations, schools, and stakeholders for collaboration.
• Handle and resolve member questions/complaints professionally.
• Discuss financial assistance options with members seeking support.

Education

Bachelor's Degree or four years of relevant experience

Job description

The YMCA of Greater Louisville is hiring an Assistant Membership Director to foster a member-focused culture and model relationship building across interactions. This role reports to the Senior Membership Director and drives community engagement to support organizational goals.

You will train 25 part-time staff, welcome prospective members using a Listen First approach, and develop tactics to increase enrollment and retention through exceptional service and community involvement.