Operations Manager - Waste Collections

WM (Waste Management); Sun Valley (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

WM (Waste Management) seeks an Operations Manager in Sun Valley, CA to lead onboarding, development, coaching, mentoring, and performance management of drivers and helpers at their location. This hands-on leader will influence the broader team and drive safe, efficient operational execution.

The role requires a strong background in transportation and logistics, at least two years of people management, and a proven ability to coach, navigate change, and contribute wherever needed to support the

Qualifications

• Onboarding and staff development for frontline employees (drivers and helpers).
• Coaching and performance feedback for frontline teams.

Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties.
• Meet with new frontline employees daily to ensure consistent communication and onboarding support.
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of frontline employee career goals.
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.

Job description

Job Summary

The Operations Manager is responsible for the onboarding, development, coaching, mentoring, and performance management of drivers and helpers assigned to their location. This role requires a hands-on, adaptable leader who can influence and lead across the broader team, not just their direct reports, while fostering collaboration, accountability, and strong operational execution. The ideal candidate has a strong background in transportation and logistics, at least two years of people management experience, and a proven ability to coach others, navigate change, and contribute wherever needed to support the team and operation.

Core Competencies

• People and team leadership: Ability to coach and develop frontline employees while serving as a positive leader and influence across the broader team
• Adaptability and hands-on mindset: Comfortable adjusting to changing priorities and stepping in where needed to support the operation
• Operational leadership : Strong understanding of transportation/logistics operations with a focus on safety, efficiency, accountability, and consistent execution
• Data-driven decision making: Ability to analyze performance, identify trends, and drive improvement opportunities
• Communication and collaboration: Strong relationship-building and communication skills across frontline employees, peers, and leadership;

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success