Operations Manager

Waste Management Inc.; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

401(k) company match

Paid vacation

Personal days

Job summary

A leading waste management company in Birmingham, Alabama, is seeking a Transportation Manager responsible for onboarding, coaching, and managing drivers and helpers. The role focuses on establishing positive relationships while actively engaging with employees in the field. Candidates should have at least 2 years of Transportation Management experience and a valid driver's license. The position offers a comprehensive benefits package including medical, dental, and 401(k) matching.

Qualifications

• 2 years of Transportation Management experience required.
• Valid Driver’s License is mandatory.
• Must be at least 18 years of age.

Responsibilities

• Onboard, develop, coach, and mentor drivers and helpers.
• Establish and maintain relationships with frontline employees.
• Conduct root-cause investigations for incidents.

Skills

Transportation Management

Coaching

Performance Management

Safety Practices

Communication

Education

Associate’s Degree

High School Diploma

Job description

Job Summary

Requires 2 years of Transportation Management experience. This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. It establishes and maintains positive relationships with all front‑line employees and spends the majority of the day in the field with them.

Essential Duties And Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meeting with new frontline employees daily to ensure consistent communication and support of onboarding
• Providing timely and consistent touchpoints with frontline employees
• Regularly reviewing best practices to enhance daily performance
• Focusing on understanding and progress of frontline employee career goals
• Identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success
• Actively practicing and seeking feedback on coaching conversations
• Leaning by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conducting root‑cause investigations for all injuries and incidents, ensuring consistent discipline and retraining
• Documenting and maintaining records required by regulatory agencies such as the Department of Transportation
• Reviewing and auditing documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets) and following up where appropriate
• Visiting customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate

Qualifications

Required Qualifications

• Associate’s Degree (accredited) or, in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver’s License

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements

This job operates in a mix between an office environment and a field environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Employees also enjoy a Stock Purchase Plan, company match on 401(k), paid vacation, holidays, and personal days. Benefits may vary by site.